Heather Coleman Email & Phone Number

Townsville, Queensland, Australia

Townsville, Australia

Responsible for the strategic development, implementation and effective management of Energy Queensland’s principal internal shared service functions including Accounts Payable, Accounts Receivable, Travel and Expenses, Content, Print and Drawing Management and Group Administrative Services. Led a team of 218 (full time equivalent), with an operating budget of $33M.

Townsville, Queensland, Australia

Responsible for the initiation and delivery of Energy Queensland’s Digital programs and projects, as well as the Digital Program Management Office and Digital Initiative Pipeline. Led a multi-disciplinary team of eight leaders and over 150 staff (including program and project managers, analysts, technical experts and testers) to ensure the effective delivery of Digital projects and programs to time, cost and quality.

Townsville, Australia

Responsible for the governance of corporate investments, ensuring these aligned to the strategy of Energy Queensland, were prudent and met corporate governance requirements. Led the development and implementation of Energy Queensland’s Investment Management Framework.

Townsville, Australia

Responsible for the definition, management and governance of Ergon Energy’s $200 millionStrategic Enablement Program, designed to facilitate the achievement of the company’s strategy and consisting of highly complex, interdependent projects with broad business impacts.

Townsville, Queensland, Australia

Responsible for driving and implementing expert program and project management advice and quality reporting of progress within the Strategic Enablement Program. A lead role ensuring an end to end view across all initiatives, assessing the aggregated impact on the business of the changes. Achieved a 100% approval success rate on the Business Cases developed, resulting in the release of over $90 million in investment funding.

Townsville, Queensland, Australia

Accountable for delivery of business improvement projects within Ergon Energy. Managed cross-functional and geographically dispersed teams to deliver project outcomes. Responsible for interpreting project data and reporting on progress, including budgetary management. Developed Business Cases and established benefits associated with proposed initiatives. Engaged with stakeholders to ensure buy-in and project success.

Townsville, Queensland, Australia

Solely responsible for planning, managing and delivering Queensland Health’s SUNbusters Shade Creation initiative for North Queensland. Responsible for all elements of the project, including budgetary management, stakeholder and community engagement, monitoring and control, and evaluation and review of the project.

Eastleigh, England, United Kingdom

Responsible for planning, managing and delivering a variety of projects such as technical systems development and implementation, business process change, new product delivery and organisational restructure. Managed project teams of up to 20 staff with responsibility for project budgets of approximately £7million ($15million).

Worthing, England, United Kingdom

Responsible for the development of a key intermediary account, ensuring that it maximised its potential. Liaised with the intermediary to explore opportunities for account progression, reviewed the account to ensure its profitability and co-ordinated internal resources to ensure timely delivery of products and services. Successfully delivered a new, ground-breaking, household insurance product to market, in collaboration with the intermediary.

Worthing, England, United Kingdom

Responsible for two significant intermediary household accounts, including their profitability and the exploitation of market opportunities. Conducted rate reviews and literature reviews. Developed an extremely strong relationship with a key intermediary, resulting in them placing additional lines of business with the company.

Undertook a three-year development program, with varying assignments including marketing, research and project management.

Ba (Hons) Business Studies, Business Studies

Prince2 Practitioner, Project Management

Foundation, Change Management

Associate

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