 Collaborated with Site Leads, Tradespersons, and other licensed professionals to ensure precise execution of works and installations in alignment with design specifications, Australian, and International Standards. Developed commercial installation designs by directly engaging with clients, creating structured systems tailored to their evolving needs and core business objectives. Pre-staged equipment and workstations for deployment, meticulously confirming correct licensing requirements for SaaS products. Worked closely with Vendors to manage procurement processes and product lead times, ensuring timely project execution. Formulated project objectives, budgets, and schedules. Monitored and meticulously documented progress to achieve on-time and on-budget results. Effectively communicated project outcomes to clients and management. Assisted administration and management with clerical tasks as needed. Managed and monitored Service Agreements and provided information on request to mitigate risk. Regularly met with customers and stakeholders, providing reporting. Served as the key contact for onsite teams for field and installation escalations, maintaining support communication with service providers and vendors as required. Collaborated closely with a small team, delegating tasks, and allocating resources to ensure seamless delivery according to plans, while offering technical advice where necessary. Undertook various other responsibilities within Projects, Service Delivery, and Technician work areas.

RESPONSIBILITIES Provided strategic support and guidance to SMEs, medium to large agencies, including the Queensland Police Service, various retail companies, banks, and the Queensland Government to ensure tender specifications were met. Conducted discovery calls with various teams (sales, customers, development, marketing, design, product) to create mutually beneficial solutions. Collaborated with integrators for fit-out and service work for some of Australia’s largest retailers. Managed project support for product procurement, ensuring project timelines were met and addressing stock management issues. Offered local product support to ensure integrators could deliver completed projects. Assisted with design and product specification, reviewed tender documentation, suggested modifications, and managed issues to ensure integrators were informed and provided with quotations for all required products. Ensured efficient management of facilities, contracts, maintenance, safety, security, and technical services, including IT infrastructure (telecommunications, computer, and infrastructure equipment). Liaised extensively with organizations for the specification of IT networks and SME design automation systems. Consulted with clients to understand their hardware, software, and licensing needs. Designed and pre-staged customized solutions for customers. Tested system performance and resolved bugs in a pre-stage setting. Conducted post-installation follow-ups. Developed and maintained customer relationships.

RESPONSIBILITIES Collaborated directly with the Director of Audioapex to assist partners with product knowledge, training, product management, ordering, social media marketing, trade marketing, and technical support. Ensured customers had a comprehensive understanding of the Audioapex product range and were represented appropriately. Managed a call cycle covering Queensland, New South Wales, and the Northern Territory, representing a portfolio that extended from premium in-car electronics brands to state-of-the-art home and SMB market automation, high-end HiFi, lifestyle audio visual, networking, and security products. Consulted with a broad range of clients such as integrators to develop new business opportunities.VISION Worked with integrators to gain knowledge of automation and audio-visual systems. Attended client meetings with integrators to understand the desired outcomes of their system. Developed a design with integrators post client meetings on what can be achieved and what cannot be achieved, including product selection, cabling design requirements, and ad hoc information to ensure that devices (currently owned or needing to be procured) had capability for integration, unification, or basic control in the system.SYSTEM DESIGN/DEPLOYMENT Assisted integrators with general programming and any advanced features they needed assistance with.