Hannah Lajoye Email & Phone Number

• Lead a team of 10 high-touch Client Success Managers in the Central Region, that partner & manage over 120 clients for a total ARR of 101.3M

Plano, Texas, United States

•Lead/execute cross-functional initiatives & participates in weekly leadership team meetings •Manages onboarding of new CSMs and development of documentation, certification, and continuous education curriculum for existing CSMs•Manages a smaller book of business with full CSM responsibilities while performing Lead duties •Works closely with cross-functional teams and leadership to execute team initiatives and identify process improvements •Provides guidance to expedite client requests and manage client escalations on an as-needed basis

Plano, Texas, United States

•Provides strategic direction to clients on how to best drive value with our digital banking platform•Showcases KPI improvements and value our customers are realizing with our platform•Works cross-functionally with Product, Professional Services, Marketing and Support •Works closely with Client Sales to align on strategies, provide sales opportunities, and ensure the client is satisfied, to assist with renewal forecasting•Passionate about my clients getting the very best experience with Alkami

Ann Arbor, Mi

•Specializes in moving forward thinking tax & accounting firms to a browser based, mobile friendly suite of software•Run live demonstrations of the Onvio platform for clients through Join.Me screen share tool•Qualify new and existing firms for product usability and inform of new features and known timelines•Assist with escalated user issues and help facilitate appropriate resolution•Participate in cross-departmental meetings on a regular basis to aid in process and product development/improvement•Works closely with Onvio product development and product managers to ensure strategic delivery of product line• Focuses on gaining client feedback of product performance, building internal processes and communication paths between different departments•Mentor to five new hires providing coaching, constructive feedback and sales strategies •Social Media Brand Ambassador, represents the company on all social media platforms•Participate in academic recruiting events throughout the year such as Career Fairs, Sales Competitions, and Career Bootcamps •Represented Thomson Reuters at 14 tradeshows & brought back sales opportunity and leads

Ann Arbor, Mi

•Consulted tax & accounting professionals on technology strategies to reach firm-wide goals•­Provided & implemented advanced solutions resulting in improved processes •Specialized in walking firms through the evaluation of all of the programs within the CS Professional Suite, as well as putting together customized plans to ensure successful implementations.

Dexter, Mi

•Sold training to existing customers after identifying needs and pains•Intern of the week for having the highest sales week of 7/1•Utilized CRM system and tracked sales with pipeline management