*Manage and oversee 2 independently operated pediatric dental offices*All hiring, dismissal, disciplinary, exit interviews, performance reviews*Create & monitor schedule templates & coordinate Doctor schedules across both locations*Oversaw transition of both practices going digital & transition of both pediatric practices from Softdent to Dentrix*Manage approximately 25 team members, 1 owner doctor, 6 associate doctors, & rotating resident doctors*Conduct monthly team meetings, quarterly all-site meetings & Doctor Meetings*Human Resources for all practices including: onboarding, payroll, health insurance benefits, 401k, vacation*Implemented various systems and procedures to increase effectiveness and productivity across all locations*Assisted in implementing New Patient Experience Program resulting in an uptick of positive online reviews & increase in internal reviews*Oversee Professional Relations Coordinator to ensure positive relationship with referring practices*Reconcile monthly collections and distribute reports to Owner Doctor & accountant*Monitor fee schedules, insurance re-credentialing and contracting *Develop, recommend, and implement improvement processes for the practices*Assisted with production of new website & revamp of marketing materials

*Managed and oversaw all aspects of orthodontic office*All hiring, dismissal, disciplinary, exit interviews, performance reviews*Created & monitored schedule templates & coordinate Doctor schedules *Oversaw transition of practice going digital & transition from Softdent to Dolphin Management*Managed approximately 15 team members and 2 associate doctors. *Conducted monthly team meetings, quarterly all-site meetings & Doctor Meetings*Human Resources: onboarding, payroll, health insurance benefits, 401k, vacation*Implemented various systems and procedures to increase effectiveness and productivity*Oversaw Professional Relations Coordinator to ensure positive relationship with referring practices*Reconciled monthly collections and distributed reports to Owner Doctor & accountant*Monitored fee schedules, insurance re-credentialing and contracting *Developed, recommended, and implemented improvement processes for the practices*Assisted with production of new website & revamp of marketing materials

*General Manager of women-focused fitness facility*Significantly increased class and retail revenue, overall student count and retention*Accountable for staff & teacher development, hiring, and training*Monitored and controlled labor costs & expenses and increased revenue and profit of company*Introduced Groupon to Chicago location and other locations throughout the country*Grassroots marketing efforts to promote and increase visibility for company

*Managed all aspects of the front desk, concierge desk, bell/valet*Conducted employee trainings*Interviewing, hiring, dismissal*Payroll, scheduling, disciplinary procedures*Customer service recovery*Rebuilding of entire front desk department

*Provided individual and family counseling services for children ages 4-13 to address psychological issues such as abuse, anxiety, self-esteem, deficient social skills, behavioral difficulties, and depression*Co-led children groups that addressed issues including: friendship, bullying, relational aggression, self-esteem, and emotional and behavioral management*Utilized various therapeutic approaches including: play therapy, CBT, family therapy and group therapy