Hrvoje Hrašek Email & Phone Number

Zagreb, Croatia

Zagreb, Croatia

• automation of processes and procedures related to the organization and overall work of Data Annotation team
• quality control of annotated data within the AI department
• ensuring efficient operations and optimal speed of overall annotation process
• ensuring improvements for the purpose of scaling and sustainability of the annotation process
• continuous communication of Data Annotation team needs toward machine learning platform
• participation in project management for the development of new opportunities in the field of AI activities (ML strategy and user experience, acquisition and use of data)

Zagreb

• managing business, organizing and supervising business processes for 3 departments: Technical support, Network operations center, Service quality and testing team - responsible for over 80 employees
• team collaboration within department and between different teams
• budget planning
• supervising projects, formation of procedures and processes in order to achieve better optimization
• implementing new processes and specification of internal work tools
• evaluation of employees work, performance and delegation of tasks

Zagreb, Croatia

• crisis management leader
• coordinating Crisis Team for the company
• identifying events that can lead to disruption of business continuity
• maintaining crisis management plan
• monitoring the environment for trending incident categories and potential disruptive events
• assessing an emergency activities to reduce damage

Zagreb

• managing business, organizing and supervising business processes for 3 departments: Technical support, Network operations center, Service quality and testing team - responsible for over 80 employees
• team collaboration within department and between different teams
• budget planning
• supervising projects, formation of procedures and processes in order to achieve better optimization
• implementing new processes and specification of internal work tools
• evaluation of employees work, performance and delegation of tasks

• managing the end-to-end operational lifecycle of network services and infrastructure using NMS tools
• responsible for incident management and reporting
• managing a team of service delivery analysts and engineers to support network services and infrastructure using monitoring & control systems on a 24 x 7 basis
• process implementation, service delivery, and compliance
• mentoring and training the support teams to the highest level to support multiple technologies and services
• providing clear direction and strategic goals to the entire team

• managing a team of over 80 employees working in contact center for techical support
• managing collaboration and communication with multiple departments to align process and procedures to ensure call center availability
• ensuring the team maintains and updates knowledge base related to supported services and technologies
• task delegation, mentoring and training the support teams
• budget planning, financial reporting

• solving escalated cases and issues
• providing guidance and input during indicents
• training of the support team and new employees

• taking incoming calls from customers and analyzing, troubleshooting and resolving technical issues
• mail support

Inženjer Računarstva

Srednja Stručna Sprema