Hamza Hilali Email & Phone Number

- Key Account Management: Manage a portfolio of high-value clients, primarily in the medical air transport and private jet sectors, ensuring all services meet the specific needs of clients, from emergency medical repatriation to luxury private jet arrangements.- Client-Centric Solutions: Tailor complex solutions for medical evacuations, patient transport, and private jet charters, ensuring the seamless execution of each flight while adhering to strict medical and logistical requirements.- Cross-Functional Collaboration: Coordinate closely with operations, medical teams, and aviation partners to ensure that the necessary resources are in place for each transport, guaranteeing timely and safe delivery of services.- Client Retention & Upselling: Build and maintain long-term partnerships by understanding client needs, anticipating future demands, and offering additional services, such as premium upgrades or bespoke flight solutions.- Contract & Service Negotiation: Lead negotiations on contract, pricing, and service agreements, ensuring mutual satisfaction while protecting company interests and driving profitability.- Emergency Response Coordination: Act as a primary point of contact for urgent medical transport requests, ensuring the rapid mobilization of teams and aircraft to meet critical deadlines.- Industry Expertise & Compliance: Stay updated on industry regulations and standards, particularly in medical air transport, ensuring compliance with international aviation and healthcare regulations.- Client Education & Support: Provide ongoing education to clients regarding medical transport protocols, private jet services, and best practices for patient care during flights.

Casablanca, Casablanca-Settat, Maroc

- Prospected new clients and identified growth opportunities for increased sales.- Managed projects and oversaw sales pipeline, ensuring timely completion of deliverables.- Reported on commercial activities and provided strategic insights to boost performance.

- Online Retail Operations: Managed digital storefronts to sell clothes and shoes, overseeing all aspects of online sales, from inventory management to order fulfillment.- Digital Marketing: Utilized social media platforms and online advertising to attract and engage potential buyers, increasing store traffic and conversions.- Customer Service: Handled customer inquiries, processed orders, and ensured smooth delivery and after-sales support.- Inventory Management: Managed stock levels and coordinated with suppliers to ensure a consistent product flow, reducing out-of-stock scenarios.- Sales Strategy: Developed pricing and promotional strategies to drive sales and improve product visibility in a competitive online market.- Platform Optimization: Enhanced product listings and optimized content to improve search engine rankings and overall sales performance.- Data Analytics: Monitored sales performance using e-commerce analytics, making data-driven adjustments to marketing strategies and product offerings.

Casablanca, Casablanca-Settat, Maroc

- B2B Sales Execution: Specialized in promoting and selling gas and electricity services to businesses, consistently meeting or exceeding sales targets.- Client Acquisition: Prospected and onboarded new business clients, presenting tailored energy solutions designed to optimize cost and efficiency for their operations.- Energy Consultation: Conducted thorough needs assessments for businesses to offer personalized energy plans, ensuring the most effective use of gas and electricity services.- Contract Negotiation: Led contract negotiations with B2B clients, aligning energy solutions with client budgets and long-term requirements.- Account Management: Built and maintained long-term relationships with key business clients, offering ongoing support and optimizing their energy services.- Competitive Analysis: Monitored the energy market and competitors to provide clients with the best offers, positioning the company as a leading energy provider.- Reporting & CRM: Managed detailed client data through CRM software, providing insights and ensuring effective follow-up with business partners.

Préfecture De Casablanca, Morocco

- Inventory Management: Managed stock levels and ensured timely replenishment to meet customer demands.- Team Leadership: Supervised and trained store staff, ensuring high levels of performance and engagement.- Sales Optimization: Analyzed sales data to identify trends, and implemented strategies to boost sales and improve product placement.- Customer Experience: Delivered excellent customer service by addressing inquiries, resolving complaints, and providing product recommendations.- Merchandising: Organized and maintained an appealing store layout to enhance the shopping experience.- Budget Control: Managed the section's budget, monitoring expenses and maximizing profitability through cost control.- Order Management: Placed and tracked online orders, ensuring stock availability and timely delivery for customers.- Sales Reporting: Monitored key performance indicators (KPIs) and provided regular reports to senior management on section performance.- After-Sales Service: Handled customer returns and after-sales services, ensuring customer satisfaction.

Préfecture De Casablanca, Morocco

- Customer Engagement: Handled inbound and outbound calls, offering tailored product and service recommendations to meet customer needs.- Sales Performance: Met and exceeded sales targets by effectively promoting products and upselling additional services.- Client Relationship Management: Built and maintained strong relationships with clients, ensuring high levels of satisfaction and repeat business.- Needs Analysis: Identified customer requirements and adapted offers to suit their specific needs, boosting conversion rates.- Complaint Resolution: Addressed customer concerns and complaints efficiently, ensuring a positive customer experience.- Cross-Selling: Identified opportunities to cross-sell complementary products, maximizing revenue for the company.- Follow-Up: Conducted regular follow-ups with clients to ensure ongoing satisfaction and foster long-term loyalty.

Préfecture De Casablanca, Morocco

Master En Management Des Établissements Touristiques Et Hotelier, Business/Managerial Economics

Licence Informatique De Gestion, Business/Managerial Economics

Deup Miage, Méthode Informatique Appliqué À La Gestion D'Entreprise