Heather Hardin Email & Phone Number

Northbrook, Il, Us

Winston-Salem, Nc, Us

• Solely Managed, Trained, and Mentored a Talent Acquisition Team of Corporate Sales Recruiters (16+ Direct Reports dispersed nationally over multiple sites)• Successfully Directed All Recruitment Strategies & Business Relationships for 15+ Different Business Units Nationally in an Empathetic & Systematic Manner [Preferred, Group, Agency, Affinity, Carrier & Regional Sales; Property & Casualty; Medicare; A&H Carrier Sales; Under 65; Sales Representatives; Allstate Benefit Solutions, Transparently; Quotit; Express Insurance; Healthcare Solutions; Underwriting, Talent Acquisition]• Developed & Maintained Relationships with Multiple Recruiting Vendors while remaining within approved annual budget [Indeed, LinkedIn, ZipRecruiter, CareerBuilder, Great Insurance Jobs, Employment Technologies, Crystal Knows] • Strategized & Executed Multiple Successful Remote Virtual Hiring Events Nationally• Negotiated Contracts & Managed Partnerships with Third Party Recruiting Agencies as needed• Developed & Trained Hiring Managers on behavioral based interviewing, fair & equal hiring practices, and how to create a positive candidate experience • Partnered with business leaders on workforce requirements, staffing forecasting, position requirements, and job descriptions for sales, management, and executive level roles• Implemented Creative & Innovative Sourcing Strategies during a National Pandemic and Candidate Shortage while also Maintaining Positive Team Morale • Member of NGIC HR Executive Leadership Team responsible for overall strategy and direction regarding HR, TA, talent management, and total rewards• Analyzed weekly, monthly and yearly TA metrics for wins and opportunities for cost reduction, time to fill, quality of hire, cost per hire, turnover• Upheld recruitment process and applicants consistent with AAP, EEO and OFCCP regulations and requirements.

Winston-Salem, Nc, Us

• Full-Cycle Recruitment of Sales & Service Positions in Multiple Markets Across the U.S. [Exempt & Non-Exempt]• Trained & Onboarded New & Existing Members of the Sales & Service Team Across All Sites• Continued Mentorship of Sales & Service Recruiters and their Sourcing Partner, Sales Grove, on a Daily Basis • Educated Sales Grove on Different Sourcing & Recruitment Techniques• Subject Matter Expert in Top Recruiting Practices and in Proactive Sourcing Strategies and Solutions (Web-Based, Networking, Traditional)• Gathered Market Intel, Supply & Demand and the Current Trends of Recruiting Markets• Compiled Recruiting Metrics & Reported Results to Direct Supervisor and Business Units • Managed & Provided Seamless High Level Support & Partnership to Sales & Service Business Units & Business Affiliates Across the Footprint • Assisted in Creating SOP’s and KPI’s for the Sales & Service Team• Initiated and Created an In-Depth Sales & Service Business Process Guide• Provided High Level Support to Direct Supervisor; Sales Recruiting Team reported to me when Supervisor was traveling or inaccessible• Exceeded Personal KPI’s on a Monthly and Yearly Basis - Achieved Leaders Club for the Most Amount of Hires Monthly on Many Occasions• Top Producing Sales Recruiter: 2020- Yearly Fee Avoidance: $940,860.00

Winston-Salem, Nc, Us

• Full-Cycle Recruitment for Operations, Sales, Claims, & Financial Positions Across the Footprint [Exempt & Non-Exempt]• Spearheaded Diversity, Disability, & Veteran Recruiting Efforts• Onboarded, Trained, & Mentored New Recruiters Joining the Team• Coordinated Open Houses & Attended Career Fairs• Managed Relationships with Colleges and Universities for Campus Recruiting Efforts• Creative Sourcing of Candidates in Difficult to Fill Markets• Participated in Special Projects to Help Support HR & Marketing Efforts• Networked with Local & National Organizations to Maximize Recruiting Outreach Efforts• Ensured Company was OFCCP Compliant at all times• Top Producing Recruiter: -2017- Yearly Fee Avoidance: $700,000.00 -2018- Yearly Fee Avoidance: $690,000.00-2019- Yearly Fee Avoidance: $709,180.00

Pittsburgh, Pennsylvania, Us

• Full Cycle Recruitment for all Banking & Financial positions for 4 different lines of business across the footprint [Exempt & Non-Exempt]• Planned Hiring Sessions from start to finish (averaging 2-3 events per month in diverse markets) • Orchestrated Campus Recruiting Efforts & Events• Successfully Sourced Candidates utilizing E-Blasts, Boolean Search Logic, Linked In, Monster, Indeed, Career Builder, and Cold Calling• Participated in the Diversity Recruiting Committee• Relationship Management with Candidates & the Recruiting Team at all times• Personally and promptly assisted recruiting partners daily within all retail markets• Managed coverage for team in manager’s absence• Created & Updated Business Processes and Job Aids• Led Gallup Committee for Team and Helped Increase Overall Scores

• Created hearing notices and pleadings for domestic relations firm• Reviewed Daily Legal News; distributed, and responded to attorney emails, mail, and faxes• Answered and directed calls on multi-line phone system, arranged phone conferences between clients, court, company law associates, and opposing counsel, and greeted clients entering the office• Filed, docketed, delivered to judges, magistrates, and bailiffs all pleadings & motions on time• Gathered pertinent, complete, and accurate information regarding each case, which was then forwarded to the correct attorney• Process Server • Maintained and organized all pleading books and client files daily to insure accurate court records for all active cases [both hardcopy and electronically]• Spearheaded efforts to transition legal records from paper to electronic system

Arlington, Va, Us

• Scheduled & Rostered Pilot Classes; Assisted Pilots with keeping flying certifications up to date• Assisted with writing ACS/Boeing business processes• Trained employees on new processes utilizing Web Ex technology• Maintained detailed records utilizing Microsoft Excel

• Prepared and reviewed sensitive client medical records to be recorded with utmost confidentiality• Personally assisted attorneys as needed with special projects and helped to keep them organized• Assisted Firm with transition from paper to electronic record keeping

Cleveland, Ohio, Us

• Reviewed and Processed I-9 and W2 forms• Reviewed resumes and helped conduct job interviews by phone and in person• Provided customer service responding to diverse populations with sensitivity and diplomacy resolving issues.• Prepared and reviewed sensitive student information to be recorded with utmost confidentiality• Utilized People Soft to retrieve and input sensitive and confidential student data• Provided information to supervisors and co-worker’s by communicating via verbal, written, e-mail, fax, webinar’s, and phone in an efficient and cooperative manner• Created Excel spreadsheets and Power Point presentations with accuracy for special projects• Assisted in the Planning & Execution of College Career Days and Job Fairs• Organized, Arranged, and Participated in Toastmaster's meetings

Bachelor Of Science (B.S.), Psychology

Nursing Science

High School Diploma, College Preparatory