Heather Harrison, Csm Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Developing and documenting manual and automatedtesting procedures for iOS, Android and Web applications. Working closely withthe development team to create policies, procedures and core processes to ensure thequality of the product.

Austin, Texas, United States

Currently I manage quality assurance for the product as well as release coordination. As an analyst and senior member of the team, I keep our test suite up to date in TestRail and ensure that the QA team is on track for all projects. I mentor this team and work to remove any blockers to keep them efficient. I maintain transparency in what I do which motivates this team to be productive. I perform manual testing and manage multiple projects from a QA perspective using TestRail, Jira and Confluence. I also manage pull requests using Github and build/deploy to test environments using Jenkins.

Austin, Texas, United States

I handled quality assurance for the product and managed quality assurance/development interns. This included creating test plans and testing the product for new releases, features and bugs. I also assisted in customer support escalations and managing quarterly projects centered around quality assurance, testing, customer support, marketing, operations, engineering, and product development.

Austin, Texas, United States

Major focus on quality assurance for the product and billing operations -- tested the product for new releases and new features, managed ticketing system in regards to testing and product management from all departments, quality checked any billing operations processed from all departments.Minor focus on project management and general operations -- created and maintained various project plans for the company and following them through to fruition with accuracy and efficiency. Created trainings for aspects of the product and the systems we use.Worked with the operations team to make our product and the systems we use into an efficient workflow for the company.

Austin, Texas, United States

I handled new account creation, procedure and quality assurance.I dabbled in data management, training documentation, marketing, technical and customer support.I managed user setup and created those procedures for a startup.

Austin, Texas, United States

Responsibilities included onboarding/user Setup and creating those procedures for a startup, along with some quality assurance, MySQL, customer support, tech support.

Austin, Texas, United States

I placed and tracked orders to fruition for assigned group of promotional products distributors (between 5-7 in a group), while utilizing my customer service skills on the phone and via email.

Austin, Texas, United States

I assisted the lead teacher with lesson plans and their implementation in multiple classrooms/age groups. As well as general classroom maintenance.

Austin, Texas, United States

Responsibilities included computer and internet networking, imaging, data entry, customer service. I was also a certified testing administrator with Pearson Vue and Thompson Prometric and fluent in their testing software.Extensive travel.

Austin, Texas, United States

I coached gymnastics, cheerleading and yoga for all ages. Also, as an office director I ran the office, including scheduling, communication (phone, email, personal), created documents and designed flyers.

Austin, Texas, United States

I had various responsibilities including internet research, communication, blogging, upload information to website, develop press releases, work with consumer advocacy campaigns (research, communication, development), minor website development.

Austin, Texas, United States

I had various responsibilities including internet research, communication, general office work: answering/making phones calls, sending emails, creating documents, research.