• Championing a unified product approach built around consumer experiences, consistency, automation, and an integrated platform• Advocating for design and CX across all levels of the organization• Lead design for a new text messaging platform generating multiple millions in revenue within its first year• Leverage CX principles to influence the product roadmap as well as strategic partnerships• Instituted and managed a new design system to enforce consistency, reuse, and efficiency across new development projects • Leading product research and discovery efforts with stakeholders

• Design lead on a website redesign for the United Nations pension fund that generated almost 100% improvement in reported user satisfaction as well as a 10-40% improvement in the time to access the most critical information.• Design lead on trucking insurance redesign of product intake form and additional tooling that saw a 250% y/y customer increase.• Consulted on 25+ projects across 10+ industries including insurance, travel management, manufacturing, medical/pharmaceutical• Experience working with entrepreneurs at the startup idea phase to growth projects at large multinational corporations, to enterprise-level software solutions• Workshop facilitation• Designing and running discovery, usability, and product-market fit studies• Leadership within the design team in leveling up our capabilities in building design systems, accessibility, research, and workshop facilitation• Front-end coding in HTML, JavaScript, CSS, React

• Interaction, UX & visual design and front-end development of a clinical trial eligibility criteria writing tool. My focus on efficiency through time-on-task and keyboard interactions cut the amount of time it takes to write eligibility criteria in testing by 50%• Interaction, visual design, and front-end development of data visualizations that educated and started dialogue with patients to increase awareness and participation in clinical trials

• UX and Visual Design of a tablet-optimized version of 80+ local newspaper websites using responsive design and HTML5/CSS3• UX and Visual Design of responsive subscription and account management application• UX Design, Visual Design, and documentation of a new content monetization model for 80+ local newspaper websites that increased subscription revenues• UX Design and Visual Design of rebrand that was distributed across all 80+ individual newspapers as well as television stations• Conceptual design of new product prototypes

• Strategic leader for the agency's user-centered inbound marketing and digital product design offerings• Conducted interviews with key user segments to build application requirements to ensure user acceptance of new products• Scripted focus group for user research and wrote questions for online surveys to attain customer insight into product acceptance • Designed and supervised the development of interactive websites like Health-e-Trac which helped launch a successful new product for Apex Benefits Group• Managed the execution of clients’ interactive product needs such as Mayer Fabrics’ website relaunch • Usability and communications auditing of online and interactive assets with clients such as Ivy Tech Community College to help unify their communications, including research design and observation• Consulted clients on improving the Information Architecture, Interaction, and User Experience Design and conversion for interactive products• Wrote proposals and generated time/cost estimates for digital projects

• Selected and supervised sub-contractors like web developers and photographers• Designed advertisements and collateral that established the look and feel of the Children's Museum of Indianapolis' Dinosphere exhibit• Designed and conceived materials and communications for medical start-up Dextera Surgical which led to a successful product launch• Redesigned the entire collateral catalog for The Care Group which helped increase awareness for the organization and its yearly charity fund-raiser• Designed the entire collateral and physical marketing materials for the U.S. division of the international ultrasound company, Biosound Esaote• Redesigned a new Hoosier Lottery scratch-off ticket display utilizing user research in order to increase sales and efficiency of sales•

• Designed graphics for promotional products