Support Chair of Medicine, Vice Chairs, Program Director and Internal Medicine Residency Program with various tasks of calendar support, presentation preparation and other administrative tasks that includes the responsibility for coordinating the daily activities of the Dept. of Medicine and administrative operations while working closely with the departmental staff. Support the Internal Medicine Residency program creating a PPE supply system tracking for all supported departments, to allow for ease in ordering and tracking supplies. Manage weekly Grand Rounds presentations including presenter support, online schedule maintenance and tracking of attendance for continuing medical education credits. Administer budgets and report on variances for multiple cost centers monthly. I serve as a resource person regarding department policy, procedures, and practice.

Supported Chief Justice of the Superior Court with various administrative tasks including scheduling, processing judicial orders and state wide communication to other courts as well as supported all Maine Superior Court Justices including regional scheduling, Settlement Conference scheduling and preparing Assignment Orders. Managed monthly jury budget reports for 17 Superior Courts. Coordinated with Maine Attorney General’s Office on high profile criminal cases for Justice assignments and case progress. Oversaw the Law Clerk application process yearly as well as being a point person throughout the year. Coordinated with the Cumberland Bar Association on various events throughout the year.

Created and managed new partner relationships and renewals for the “Show Your Card & Save” program, including providing competitive analysis for strategic recommendations for best practices. Developed revenue growth strategies and increased revenue for three partnerships yearly 13% to 17%. Created, scheduled, promoted, and attended 23 Member Appreciation Days, Open Houses and business location events yearly. Supported 130 partner relationships to drive member value through product offerings, incremental media exposure through Twitter and print marketing and customized marketing database using ACT .Oversaw creation and distribution of monthly branch office marketing materials. Liaised with members and partners to assist with internal and external product questions and complaints.

Assist Regional Manager and Insurance Business Managers with day to day tasks i.e.; budget preparation, meeting preparation, production reports, phone reports, expense reports. Ran daily phone reports and report to ACSC Marketing Department. Ran daily and monthly production reports, using TAM and Excel, and distribute to staff. Computed agent and manager monthly commission and report to payroll. Maintained time tracking software (KRONOS) and daily staffing for 40 employees. Took the lead in coordination of projects/contests including: Streamlining and maintaining agent P&C licensing process for Maine, Vermont and NH. Auto pay contests, various agent production contests.

Assisted Plan Operating Officer and Plan Medical director with day to day tasks i.e.; scheduling, minutes, gathering data/information for insurance Plan projects including URAC Accreditation and Dept. of Defense related projects. Liaison between Plan Operating Officer and Department of Defense on various correspondence and reporting. Handle scheduling, incoming correspondence and travel arrangements for the Plan Operating Officer, Plan Medical Director and two department managers. Editor of the monthly, company wide newsletter

Enrolled and terminated various types of health insurance into main frame. Ran monthly reports for population data utilizing Access. Coordinated and tracked various mailings to membership. Coordinated and maintained Provider Handbook.