Denes Horvath-Hegyi Email and Phone Number

Establishing and leading a pilot-project for talent development and vocational guidance, called Jövőtájoló*. The programme, starting in December 2024, will aim at supporting grammar school students to find the domain in the higher education the best suits to them.www.lutherotthon.hu/jovo-tajolo-programMain tasks:- devising the application process- elaborating the conditions of the cooperation with lecturers and mentors- managing the creation of e-learning-courses- planning of the e-learning-platform- communication of the project, recruiting participants for the programme* transl. "future compass"

- Maintaining general ledger accounts ensuring the accuracy and completeness of all financial data- Assisting with month-end and year-end close processes- Assisting with vendor validations- Working with internal and external auditors to ensure timely financial reporting- Participating in the development of accounting policies, procedures and internal controls- General office administration tasks

The Federal Business Central ("Bundesgeschäftsstelle") of the Bahnhofsmission is accomplishing central tasks such as PR and fundraising, administration, education of volunteers, redistribution of donations for the more than 100 local organisations all over Germany.Main tasks:- Managing training sessions for the volunteers of the organisation: Coordinating the applications, being contact person for trainers and conference centers; issuing certificates- Preparing expenditure reports for the Ministry (BMFSFJ)- Evaluation and presentation of annual statistics on conference- Participating in the annual strategical planning of courses- Participating in the optimization of the application tool- Assistance for the CEO: organising meetings, office management - Website content management

Main tasks:- Processing bills and financial transactions- Ensuring endorsement process, issuing invoices- Full administration of bank account-related tasks- Assisting in the preparation of the annual financial report - Verifying the liquidity- Contact person for external partners and stakeholders- Maintaining confidential personal records (6-8 persons):holiday requests, time-sheets, contract modifications etc.

- Preparing price quotations for french research institutes, libraries, universities, governmental institutes etc.- Follow-up of renewal process of annual library database subscriptions- First pont of contact for corporate clients and publishers

Customer service development project:– Training of new hires for customer support (IATA-knowledge, fare construction in Amadeus GDS, usage of CRM systems, technique in conversation)– Optimization of workflows and procedures– Development of the training materials– On-the-job coaching– Participation in the recruitment process

– After-sales client support (french-speaking area) - finding alternative itinerary due to involuntary Airline Schedule Changes (ASC) – Follow-up of flight bookings in Global Distribution System (GDS/Amadeus) in cooperation with business partners (Airlines) - reinstating failed bookings - exchanging/cancelling bookings due to customer request respecting fare rules of the validating carrier - handling Special Service Requests - rectifying rejected bookings - screening blocked fraudulent payments– Handling clients’ complaints - analyzing compensation requests and legal disputes – Holding training and on-the-job coaching - supporting the back office team in Bangalore, India

– Troubleshooting and resolving first level IT -and administrative issues to ensure the maintenance of the technical infrastructure of HP-customers (French, English and Hungarian)– Follow-up of incidents in CRM systems– Subject matter point person– Handling clients’ complaints– Holding new hire trainings

– News editing – News reading – Making radio interviews

– European Voluntary Service (EVS)– Organizing free-time activities, creative and cultural programs for high-school students between 14 and 18– Administrative assistance for school management