- Developed and facilitated introspective cultural lesson plans for K-12 Filipino classrooms- Collaborated with mentors to facilitate workshops for college & high school conferences- Engaged in dialogue with local community members to foster Filipino culture, identity, and activism

- Developed the camp's social media presence from the ground-up as Mataguay's first-ever social media marketing director- Wrote and published copy for Facebook and Instagram marketing content - Produced, wrote, filmed, and edited an 8 minute informational video for incoming troop leaders- Shot photo and video material in a variety of wilderness and high-adventure locations- Posted content in a timely manner using social media management platforms: Hootsuite & Later- Organized social media analytic reports, capturing key metrics to maximize visibility

- Produced documentation and training materials for future eText assistants - Directed the training initiatives for new hires and new process implementation- Edited and produced Microsoft Word, Kurzweil, and Omnipage documents for students in need of assistive learning technology

- Host of KCR News' Soundbites at Seven broadcast- Produced weekly 60 minute news stories for San Diego radio audiences- Nominated "Best News Feature Story" at the Intercollegiate Broadcasting System Awards in New York City for her story on undocumented immigrant students and their response to DACA, border control, and the 2016 presidential election

- Migrated client websites to the Blueprint platform- Modified websites per client managers’ request using content management systems- Fixed bugs identified by the Quality Assurance team

- Identified and resolved uncommon issues regarding client orders - Wrote first-contact emails to customers explaining issues and errors in detail- Responded to customer service concerns, directing them to the appropriate resources - Managed an interdepartmental effort to develop logistical procedures for issues and errors- Developed quality control metrics for issues and errors, improving workflow efficiency across company departments

- Adjusted sales orders, invoices, cash sales, and credit memos to accurately bill customer upgrades- Managed and edited Excel spreadsheets to document payments and errors - Examined photo images and Netsuite sales order data for conversion and data entry errors - Edited hundreds of home movie DVDs for spelling, grammar, and consistency daily- Prepared customer orders to ship via UPS in a timely manner

- Converted physical media to digital format using Canon and Noritsu film and document scanners- Inspected an average of 5,000 images/day for imperfections- Performed daily maintenance on scanning equipment