Heather Healy Email & Phone Number

California, United States

Roseland, New Jersey, US

Transform and lead a multi-faceted service and operational organization servicing a complex matrix environment of six business units and 900K customers with a key focus on technology based solutions to reduce client effort, create frictionless client experiences, resolve customer issues the first time, driving client loyalty and brand growth. Fostered.

Round Rock, Texas, US

Special Assignment - Recruited by EMC/Dell Global Services President to integrate the IT technology systems, business operations and processes, and talent/culture for EMC and Data Domain (acquisition), and evaluate customer experience for EMC and Data Domain and then create and implement the global strategy to unify the customer experiences. Drove.

Round Rock, Texas, US

Reporting to the corporate CIO, responsible for strengthening the collaboration between the global Centers of Excellence (COE’s) and each of EMC’s Business Units as it relates to the implementation of technology and approaches to drive global productivity, collaboration, innovation, and business resiliency. In addition, manages SOX compliance for the.

Round Rock, Texas, US

Reporting to the corporate CIO, responsible for the strategic partnership between IT and the EMC Product Division and several corporate functions to ensure these groups have the services and support to fuel their growth and efficiency. In this role, she lead the Business Technology Groups for Engineering, Manufacturing, Legal, Facilities, Licensing &.

Round Rock, Texas, US

• Reporting to the CTO, spearhead strategy development in new growth areas with full ownership of business plans, roadmaps, and budgets. Devise thought leadership strategy to increase CTO brand recognition and market.
• Development and implementation of an advanced solution lifecycle to transition technology concepts to solutions
• Establish key technology and knowledge sharing forums
• Reinvigorate the innovation pipeline, applying business process and social networking tools
• Implementation of a corporate level strategic planning framework

Round Rock, Texas, US

• Lead the integration of several disruptive technology acquisitions into the corporation bringing together teams from 3 different companies and spanning multiple geographies. Re-branded products into an offering family.
• Surpassed financial targets, retained key employees, and built strategy for further integration and leverage of acquired assets, while streamlining the delivery process.
• Launched the first in company commercial product offering and supporting programs that included the software kit, trial license, related documentation and training for sales enablement in the channel through resellers.
• Negotiated third-party technology and business partnerships.

• In the initial year of establishment, reported directly to the CEO, developed and managed the execution of all product planning, product management, business development and outbound marketing strategies for the.
• Led product strategy, market analysis, and the long-range business plan.
• Initiated and managed all aspects of product life cycle and field readiness training.
• Developed product go-to-market strategy, product packaging and pricing models, all product presentations, reference design documentation, and competitive comparisons.
• Established marketing budget and managed all marketing and customer programs.
• Developed relationships with technology partners; identified key channel & OEM partners.

Round Rock, Texas, US

Established the strategic direction for existing products and in areas new to EMC and driving the development and supporting organizations forward to launch new products such as EMC GeoSpan, EMC Foundation Suites and EMC Database Edition (co-developed by VERITAS and EMC), EMC Timefinder, and EMC SRDF. Provided leadership of several mixed technology.

Austin, TX, US

Director of Product Management responsible for implementing an efficient, non-process intensive, company-wide product lifecycle. Improved product release success factors to ensure the delivery of quality products, documentation, and consistent services to customers. Initiated business improvements to stabilize business relationships with internal.

Austin, Texas, US

Product Manager responsible for the product management of Oracle Sales Analyzer and other OLAP products. Worked closely with development, quality assurance, and documentation teams to ensure each piece of the products was delivered as scheduled and with the highest achievable quality. Managed successfult translation and internationalization of products.

Maynard, MA, US

• Information Specialist assisting development groups in producing quality application software releases by testing, certification, and approval of releases.
• Analyst working in a technical help desk, maintaining application production schedules, user accounts, product installations, and investigation of production failures.
• Computer Operations responsible for system availability, executed production schedules, prioritizing and resolution of support issues with Engineering.

Bs In Management Information Systems

Masters Of Software Engineering