Stephanie Capps Email & Phone Number

Chandler, AZ, US

Virginia Beach, VA, US

• Process RemedyResponsible for development of excel based optimization tools designed to reduce processing time for production teams. Developed tools to satisfy technical requirements written by Business Analysts and.
• Build, modify, and maintain complex, excel based tools to automate or simplify complex business processes
• Work directly with product owners and stakeholders to understand business needs in order to create customized tools
• Created tools to improve efficiency and quality that directly led to over $1million in cost savings
• Automated a wide array of reporting solutions to provide everything from management level reporting to front line productivity dashboard reporting, reducing the reporting cycle time from weekly to daily.

• Production Systems AdministrationContinued Rebuttal Analysis responsibilities in addition to SRW configuration management
• Builds, modifies, and maintains complex applications to improve, automate, and increase efficiency of processes and tools
• Applies knowledge and application of standards that guide effective and efficient delivery of quality services and products
• Manage multiple tasks, projects, and deadlines to support cross-functional business units
• Collaborate with multidisciplinary teams to deliver quality solutions
• Continuous monitoring and analysis of performance and process improvement

• Rebuttal AnalysisResponsible for analyzing investor rebuttal responses and identifying additional opportunities
• Implemented knowledge and application of standards that guide effective and efficient delivery of quality services and products, contributing to the department’s vast improvement in compensatory fee appeal success.

• Foreclosure Compensatory Fee AssessmentsResponsible for researching loans that went to foreclosure sale outside of the state timeline and identifying delays in the foreclosure process. Differentiate between allowable.
• Top “New-bee” award for 4 consecutive months
• Top Producer: “Exceeds” Rating (>120% of goal) for all months in production
• FCF Subject Matter Expert
• Expert knowledge of FHLMC and FNMA Guidelines
• Special projects: Guide-Based Response Focus Group & FCF Overhaul Training Manuals

Scottsdale, AZ, US

Scottsdale, AZ, US

Create Approval Letters for all approved files going into Closing. Receive files from servicer, clean up, and import into internal system for pipeline management. Research and create reports for various departments.

Scottsdale, AZ, US

Auditing of random phone calls making sure employees are keeping compliance with the client, company, and State and Federal guidelines and regulations. Identifying any non-compliance calls and forwarding such information to QA Team Lead. Meeting with teams/individuals during coaching sessions to assess any questions and concerns regarding calls and proper.

Scottsdale, AZ, US

Create and submit mailers to the Quality Assurance department. Complete company-wide audits. Export data out of internal and external systems to create and run reports for various departments. Distribute new files to floor.

Laval, Québec, CA

Medical Assisting Diploma

Education record