Hubertus Henning Email & Phone Number

Zürich, ZH, CH

Zurich, Switzerland

• Role: Oversight of operations across 13 Swiss Lounges in Geneva and Zürich, including managing catering services for 5 contracted lounges in Zürich.
• Steered the transition of contracts from LSG Switzerland AG during the challenging times of the pandemic, effectively managing the operational ramp-up.
• Focused on customer-centric approaches, consistently aiming to surpass customer expectations.
• Supervising and leading a workforce of 260 employees nationwide, implementing talent scouting, recruitment, and comprehensive training programs. Fostered a robust leadership team and cultivated a results-driven team.
• Accountable as the P&L owner, responsible for meeting or surpassing the EBITDA budget set for the company.
• Proficient in multi-stakeholder management, adeptly handling both external and internal client relations across various hierarchical levels.

Frankfurt Am Main Area, Germany

• Role: Oversee the Gate Gourmet Services GmbH Units in Frankfurt and Düsseldorf
• Responsible for two operating areas within the airline catering industry: Wash & Pack Frankfurt Unit and Pick & Pack Düsseldorf Unit
• Managing productivity and efficiency of the units by reviewing structure and process optimization (work stations, floor map, work processes)
• Implement lean initiatives and cost control
• Ensuring punctual delivery to secondary production unit in Frankfurt
• Ensuring compliance to customer specification, gategroup SOP’s and KPI’s

Frankfurt Am Main Area, Germany

• Role: Oversee all contract management service operations at the European Central Bank Eurotower
• Manage and operate the staff restaurant, convenience store, coffee shop, 64 coffee corners across 36 floors, executive board services, and meetings and conference services.
• Driving quality service by implementing high standards whilst driving sales and delivering profits
• Managing the business financials by planning/forecasting and budgeting
• Hiring and developing of 50 staff and managers, as well as third party staff
• Ensuring communication across departments and working closely with the union head

Mumbai, India

• Role: Project manage & operate all aspects of the opening and operating of 5 new lounges in the new Mumbai International Airport for the Joint Venture of gategroup "Mumbai Airport Lounges Services Pvt. Ltd".
• Active member of the Project Management team involved in the pre-planning & construction
• Opened the GVK International Lounge comprising of First Class, Business Premium, and Business Class as well as the phase II where an additional Business Class lounge was added
• Opened the GVK Domestic and the Travel Club Lounge in the Domestic Terminal. All lounges combined have a seating capacity of 1,248 seats
• Spearheaded all aspects of the daily lounge operations to include the 4 Spa’s, 5 Bars, the first class A La Carte Restaurant welcoming all 40 plus airlines with an average 3,400 passengers per day with over 500 staff.
• Joint venture Liaison between the Swiss partner gategroup and the Indian partner Travel Food Services Pvt Ltd.

London, United Kingdom

• Role: Managed an airline alliance lounge for 20 airlines and a Middle Eastern carrier's lounge for 5 airlines at Heathrow Airport Terminal 4.
• Ensured that an average of 1,300 passengers per day received the highest quality of service through efficient management of 70 staff and continuous improvement to products, services, KPI’s and internal audits.
• Secured operational standards were maintained through well-defined staff roistering, recruitment, and training with regular lounge briefings.
• Led, coached and motivated lounge staff, by offering continuous training and development. Conducted bi-annual performance appraisals of all lounge staff.
• Handled existing airside pass holders for Performa Lounges and created new airside passes for starters as designated signatory by the British Airport Association.
• Compiled regular operational/financial plans. Monitored and maintained performance, product and service quality whilst compiling lounge cost summaries.

London, United Kingdom

• Role: Responsible for the effective operation of the front of house at a bustling five star property within the heart of the financial district.
• Provide leadership and achieve profit targets by delivering highest standards of hospitality and service.
• Continuously motivate and develop staff and ensure effective communication to exceed customer expectations.
• Strive to maximize departmental and hotel revenue by encouraging strategic sales techniques.
• Project managing a departmental restructure.

London, United Kingdom

• Role: Perform daily Front of House duties by managing concierge, reservations, reception, and guest relation’s services.
• Strive to achieve the highest level of 5 star customer services.
• Control billing, complete forecast & perform end of month reports.
• Assume responsibility for hotel operations in the general managers’ absence.
• Conduct duty manager shifts and resolve costumer complaints.
• Closely monitor a team of 12 and perform development-training sessions.

Fort Lauderdale, FL, United States Of America

Management Training

Zurich, Switzerland

Internship

Bachelor, Hospitality And Tourism Administration

Activities and Societies: Eta Sigma Delta

High School, A-Levels In Business Studies