SPC Internacional (San José, CR) https://spcinternacional.comSolutions designer specialized in strategic needs for the mid-market, utilizing SPC's Collaboration Solutions (CUCM, Webex Calling, Webex CX, Contact Center, Contact Center Enterprise). Within the Architecture Department, working closely with Account Managers, PMs and directly engage customers during the sales process. Building rapport and establishing technical and personal trust is crucial, empowering you to lead them confidently towards the optimal infrastructure solution for their IaaS or On-Prem needs. It demands thorough and current knowledge, exceptional communication and negotiation skills, alongside a strong dose of empathy. Furthermore, organizational skills, and problem-solving prowess are vital for achieving targeted goals and results. The significant public sector business volume gets close attention to specific terms and conditions within public tenders.Highlights:  Architecting solutions for public institutions customers. Ranking in the biggest projects in the country and Central American Region. Product packetization, providing a comprehensive and concise product offer to the customers. Facilitating the decision process for differentiated tiers. Define and deploy the Collaboration Managed Services offer.  Production of Knowledge Transfer presentation to facilitate for the Account Manager the company’s solutions assimilation.

Axim IT Services and IT Consulting (Heredia, CR) https://www.aximglobal.com 05/2023-09/2023As Enterprise Architect served as Consultant for Customers as well as business partners in integrated communication systems and applications for voice and data. Being the Principal Technical Architect developed strategic design, integrations and implementation plans of complex multi-vendor communication solutions for global companies. System analysis, audits, risk analysis and mitigation plans. Communicating these sophisticated architecture designs written and verbally to all stakeholders, especially customers C-Level management while generating rapport is among the main competencies.Problem solver via identification and analysis of complex communication business. Make major contribution to internal teams and customers' external channels and key stakeholders. Determine and assist developing new business opportunities. Recognized SME for diverse UC areas (UC, UCaaS, CCaaS), IaaS and HaaS.Highlights: Owner of the Technical Relationship with Zoom (Training, Sandbox, ...). Interfacing Axim PEs and PMs with the Zoom counterparts. Coaching and mentoring the Axim Zoom Team. 2 Engineers, 2 PMs and 1 Jr. Project Coordinator. Actively interviewing the candidates for the Zoom Team purposed to serve LATAM including Brazil. Escalation point for Axim Zoom Team. Analysis and re-adequation of Medifast Contact Center infrastructure, platform, licensing and integrations. Purposed to reduce TCO thus increasing ROI. Get "Support: Zoom Phone System" certification as a Zoom Employee.

Main responsible for strategic requirements fulfilling solution designing, through the Cloud Hosted Collaboration Solutions (CHCS) (Cisco Webex Calling, and Cloud Hosted UC infrastructure) of the AT&T's offer for mid-size market. As a member of the AT&T Center Of Excellence (COE), the customer- facing interaction experience is a high value delivered feature, building rapport, technical and personal trust, which conveys the required customer´s confidence in the role´s professional advice, in order to move forward easily into the solution design for the infrastructure of the IaaS and Haas the customer receives, approves and is later implemented. Performing the role requires thorough and current knowledge, excellent communication, negotiation and empathetic skills, while highly efficient organization, time management and problem-solving skills are deployed to assure the successful achievement of targeted goals and results.Highlights:  Architecting solutions for customers with worldwide presence of 6k+ sites and 100k+ seats. Top Performer. Entrusted with very complex projects based on experience and performance most complex projects are assigned to me. Mentoring and Coaching of Junior Architects.

Member of the first layer support team for a multibillion-dollar retail company. The nature of the job requires interacting with an uber diverse user population. Promptness and effectiveness are heavy gauged as metrics assessed and contractual bound for this customer. Due to the broad array of supported technologies and disparity in technology skill level of the users the communication dexterity and the ability to guide non-savvy users are crucial to carry out the daily tasks, and thus, the solution set’s procedural knowledge certainty is key. Highlights:  Top Performer.  Contribution to the Team Standard Procedure creation.

Discovering new markets for CRG’s IT Services and Products, Promote B2B Partnerships, Prospect and Manage Hight Touch Customer Accounts. Design new products and marketing strategies for them. Building trust and rapport between the stakeholders translating them into a business favorable environment in a fast pace business nature. Technical hands on skills and previous experience set the bases to build business proposals and provide the customer with the confidence the proposal is feasible at its extend with optimum TCO and ROI.Achievements: Created a new revenue pipeline by identifying new business opportunities for the company strengths in deals different from its traditional business model.  Built relations with 3 major player companies in the sector. Led the developement (as part of a team) a new pricing model. Thus, creating strategic and extremely competitive advantage. Enhanced the company reputation by representing it with proper ownership of new requests and accomplishments with major player companies in the sector.

Technical leadership for implementations, project oversight of field deployments and technical advisor for new Collaboration Solutions (Customer owned or IaaS, SaaS). Participate in customer facing consulting as Collaboration (Telephony/Video Conferencing) Subject Matter Expert and trusted advisor, where the customer gets billed for Consulting Services. Advice applied where it is beneficial to the design, evaluation of previous implementations or oversight of implementation teams. Achievements:● Successful management of important situations that get political. First line of “Damage Control” regaining the trust and confidence of the customer in the company and the proposed solution. ● 10 Cisco Certifications.● Mentored 1 Junior Engineer.● Created new Standard Process and educated Sales Engineers and Account Managers. Led them to promote the new standards when selling to customers.

Consulting support to Pre-Sale Engineers and Sales Representative for UC/Telepresence infrastructure (Customer owned or IaaS, SaaS). Validation, re-calibration, and implementation (from racking to configuration and testing) of UC/Telepresence infrastructure network designs. Cooperation in Customer Interest exploratory conversations with Sales Representatives, Pre-Sales Engineer, and Customer as a specialist in the UC components of the solution. Production of content for RFO/RFI based on customer requests. In Situ Analysis, assessment, validation of customer networks. Creation of network design diagram (infrastructure, integration, and elevation) for custom implementations. Support reviewing, refining SOW and quoting for UC/Telepresence (hardware / licenses) for specific integrations. Conduct Solutions Knowledge transfer with the customer. Main responsible to establish (communications with Cisco in all technical aspects for all the projects as necessary.Achievements:● 10 Specialized Certifications. ● 18 Full blown Telepresence Infrastructure Implementations.