Hugo Herrera Email & Phone Number

Boston, Massachusetts, Us

Boston, Massachusetts, Us

- Manage customer's overall relationship with LogRocket- Internal advocate & strategic partner assisting with goals & enablement- Help customers leverage LogRocket to achieve business objectives- Supporting LogRocket's Spanish speaking customers

Austin, Texas, Us

Manage customer's overall relationship with OracleOversee customers' journey and ensure they have the services and support they needServe as point of escalation when working with other resourcesSupport customer's specific business objectives and results, and help them realize value from Oracle’s SaaS applications.Latin America CX Marketing Cloud Champion - SME for all LAD CSMs, run point with CX Marketing Product Management team, and support QBRs.

Austin, Texas, Us

Customer journeys today are a complex series of interactions across multiple channels and platforms, where each point of contact has the potential to encourage the sale or derail it entirely. My role at Oracle is to assist Life Sciences organizations with making those interactions seamless and consistent regardless of the channel or device to provide a superior customer experience. This is accomplished by:• Developing a tight integration of CX solutions to construct a seamless ecosystem.• Aligning best-in-class, integrated, cloud-enabled solutions to automate and streamline their CX processes in Sales, Marketing & Social Media since customers seek consistent, personalized experiences in every way they engage with a brand.• Helping companies stop viewing customer engagement as a series of discrete interactions [i.e. campaigns] and instead think about it as customers do: a set of related interactions that, when added together, make up a personalized customer experience. • Creating brand awareness for prospects and building brand loyalty for current customers across all channels and devices.As a result, companies achieve long term sustainability, growth and profit through attracting new customers, retaining current customers as well as decreasing operational overhead and mitigating risk.

Jacksonville, Florida, Us

• Created and delivered non-traditional yet highly effective customized team development seminars and programs for Fortune 500 firms• Analyzed client’s organizational and cultural effectiveness; presented recommendations • Partnered with senior management to lead cultural change initiatives to drive improvement• Facilitated design and delivery of global initiatives across geographic and cultural borders• Cultivated and managed relationships with existing and potential clientsKey Accomplishments:• Led several seminars and organization effectiveness studies for Fortune 50 commercial bank• Provided training for C-level executives, senior management, and middle managers based on identified issues and needs, which improved leadership effectiveness throughout the organization• Assessed organizational culture for a global logistics company.• Conducted coaching sessions with senior leaders and middle managers to improve their leadership skills and develop from the “inside out” as well as increase self-awareness of behavioral patterns that either enhance or hinder their effectiveness• Created strategy to improve operational effectiveness; designed a two day off-site team building exercise for senior management, HR, Operations, Customer Service, and Sales leaders.• Generated an engaged, motivated, and integrated culture that supported the overall business strategy, which led to becoming one of the most profitable businesses in the LATAM region.• Delivered TTT “Discover the Coach” sessions with senior leaders and middle managers to assist them in developing a coaching culture based on the GROW model.

Springfield, Massachusetts, Us

• Sourced, recruited, and hired top sales personnel for company• Trained new associates in all aspects of financial services and sales via classroom, tutoring, and in client meetingsKey Accomplishments:• Assisted new sales personnel in cultivating and growing personal books of business• Collaborated with local management team in business growth initiatives

Springfield, Massachusetts, Us

• Worked with business and individual clients in analyzing and developing financial strategies• Established client accounts and appropriate investment products to meet portfolio requirementsKey Accomplishments:• Exceeded sales goals from 2005 through 2007• Increased book of business by 20% every year• Maintained long-term, trusting relationships with clients with a low turnover ratio (5%)• Sales trip qualifier 2004-2007• Top 25 core business producer 2005, 2006 and 2007• Monitored client portfolios to ensure continued alignment with investment objectives

B.S., Mathematics

Education record

H.S. Diploma

Education record