Heather Herzfeld Email & Phone Number

Pueblo, Colorado, United States

•Facilitate the daily operations of a multi-provider hearing clinic. Including patientscheduling, claims & billing, device repairs, daily-quarterly reconciliation reports.•Played a key role in developing new office policies and scheduling strategies thatmaximize provider utilization while maintaining quality of care. By improving officeprocedures and implementing new scheduling guidelines, I helped increase theproductivity of our providers by 20%.•Skilled data analyst and dashboard developer. I am experienced in building KPI andScorecard dashboards to utilize data. Proficient in extracting and analyzing largedatasets, identifying trends, and communicating insights clearly and concisely.•Combined tactics and strategic planning to increase gross profitability by 43.5%quarterly.

Littleton, Colorado, United States

* Facilitated daily operations of a multi-site, multi-million-dollar car wash operationReduced payroll errors by 95%, assuring accurate time clock reports, payroll records, including IRS tax status elections, bonuses, garnishments, and reimbursements* Furthered handbook adherence to 100% company-wide by digitizing thecompany employee handbook, creating handbook training courses, and standard SOP formats and procedures* Develop employee on-boarding, performance management, training, and termination processes, improved new hire time to productivity to less than 90 days* Spearheaded programs for employee engagement, including organizing company-wide employee meetings and team building events and directing company communications* Capably led the executive leadership team to achieve goals that contributed to the growth of the organization, formed key KPI measurements relative to performance bonus goals

Littleton, Colorado

• Directed daily operations and clinicians in high-volume acupuncture and PT practice, grew revenue by 75% by eliminating claims errors, efficiently scheduled each provider for a full daily schedule• Supervised staff and produced front desk procedures to ensure positive customer experiences• Oversaw all HIPAA and Medicare compliance and insurance credentialing

Littleton, Co

Managing patient scheduling, daily reconciliation, ensuring paperwork is complete and accurate for timely filing of claims, keep accurate and up to date insurance authorizations to ensure prompt payments of claims, general clinic duties, and organizing daily tasks and responsibilities.

• Daily reconciling of patient account payments, precise patient scheduling, optimizing clinicians billable time• Verified all insurance benefits for patients prior to starting treatments andcoordinated authorizations to ensure 100% of billable charges were payable by insurance carriers• Decreased unexpected patient responsibility by 20%

• Delivered administrative support to all Executives of a large general contracting and construction firm• Created all construction contracts, change orders, and sub-contractor payments, maintained insurance certificates, MSDS sheets, and historical records• Managed tenant and landlord relationships and communications for multiple commercial developments