Vodafone Germany - Mobile Based Project:- Fully responsible for creating automated Test Scripts for project regression Test cases.- Provide Automation capabilities (Proof of Concept) for the Project, cost benefit analysis.- Creation of automated testing scripts for 3 platforms for regression Test cases (Android, iOS, Windows Phone), Using Junit 3 on Eclipse, and C# on Visual Studio.- Responsible for contacting support team of automation tools to report issues that might block any of the new features introduced in the application.- Responsible for the Automation Testing in the project, reporting the status to Testing Manager, Project Manager, and Business Analyst.

Acting as a rater for Google Search Engine at Lionbridge. Role involves High Quality Rating Standards that are agreed across the globe.

1. Test specifications development - Review customer requirements- Develop and design test cases based on customer requirements- Review and update test cases- Construct and prepare test data-sets2. Test Execution - Execute the software based on the plans and test documents- Create execution records and update the status according to the results3. Defects management - Report defects whenever they occur, track and monitor them- Retest defects when they are resolved- Execute regression bucketsProjects based on Manual Testing.

Acting as a front-line interface with customers of Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard. -Own and manage the client relationship: resolving calls efficiently and effectively.- Ensure service level agreements are met and maintained.- Work as part of a team to ensure offering world-class Customer Service at all times.- Be proactive in regards to the improvement of processes and procedures.- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.- Mentor and support new employees.- Use the job tools (telephone and computer) effectively.- Meeting service level in handling all transactions measured through productivity reports.

I was learning the manufacturing process of the Iron & Steel in the furnace. Also, the engineering methods used in the process and how it is designed to support the controlling process in the furnace.

End User Support• On-call when needed.• Diagnosing Hardware and Software (Windows XP and 7 Enterprise) problems for users in Egypt.• Up to date in troubleshooting Complex software’s (SPSS19 ,Dimension, Quantum v5.8 and Quanvert v1.7.3) used in Data Processing and Analysis.Server Support • Monitoring Internet usage and web browsing between users.• Troubleshooting Network Paths and maintaining it operational all the time.

I was Customer Service Agent at Vodafone Egypt. I was solving problems faced by the customer who is using any of Vodafone Services. I learned from this summer Training Trouble Shooting on problems and Handling difficult customers.

I went for an internship in Mentor Graphics Egypt. I was going to make a project with my Team mates in the internship, but i were picked from my team mates to work on a real case study in the company. Working on correcting problems faced Mentor Graphics SOFTWARE by Leaving my comments and observation after looking at each case technically.