Hisham Hassan Hosni Email & Phone Number

Giza, Eg

Giza, Eg

Vodafone Germany - Mobile Based Project:- Fully responsible for creating automated Test Scripts for project regression Test cases.- Provide Automation capabilities (Proof of Concept) for the Project, cost benefit analysis.- Creation of automated testing scripts for 3 platforms for regression Test cases (Android, iOS, Windows Phone), Using Junit 3 on Eclipse, and C# on Visual Studio.- Responsible for contacting support team of automation tools to report issues that might block any of the new features introduced in the application.- Responsible for the Automation Testing in the project, reporting the status to Testing Manager, Project Manager, and Business Analyst.

Egypt

Acting as a rater for Google Search Engine at Lionbridge. Role involves High Quality Rating Standards that are agreed across the globe.

Smart Village

1. Test specifications development - Review customer requirements- Develop and design test cases based on customer requirements- Review and update test cases- Construct and prepare test data-sets2. Test Execution - Execute the software based on the plans and test documents- Create execution records and update the status according to the results3. Defects management - Report defects whenever they occur, track and monitor them- Retest defects when they are resolved- Execute regression bucketsProjects based on Manual Testing.

Egypt

Acting as a front-line interface with customers of Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard. -Own and manage the client relationship: resolving calls efficiently and effectively.- Ensure service level agreements are met and maintained.- Work as part of a team to ensure offering world-class Customer Service at all times.- Be proactive in regards to the improvement of processes and procedures.- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.- Mentor and support new employees.- Use the job tools (telephone and computer) effectively.- Meeting service level in handling all transactions measured through productivity reports.

Egypt

I was learning the manufacturing process of the Iron & Steel in the furnace. Also, the engineering methods used in the process and how it is designed to support the controlling process in the furnace.

Egypt

End User Support• On-call when needed.• Diagnosing Hardware and Software (Windows XP and 7 Enterprise) problems for users in Egypt.• Up to date in troubleshooting Complex software’s (SPSS19 ,Dimension, Quantum v5.8 and Quanvert v1.7.3) used in Data Processing and Analysis.Server Support • Monitoring Internet usage and web browsing between users.• Troubleshooting Network Paths and maintaining it operational all the time.

I was Customer Service Agent at Vodafone Egypt. I was solving problems faced by the customer who is using any of Vodafone Services. I learned from this summer Training Trouble Shooting on problems and Handling difficult customers.

Egypt

I went for an internship in Mentor Graphics Egypt. I was going to make a project with my Team mates in the internship, but i were picked from my team mates to work on a real case study in the company. Working on correcting problems faced Mentor Graphics SOFTWARE by Leaving my comments and observation after looking at each case technically.

Bachelor Of Science Engineering, Communication And Computer Electronics Engineering

I applied to join this faculty because; I was interested in Math and computer. I am studying Communication as Major and Computer as Minor..

High School, Mathematical Science - Math And Physics

Activities and Societies: I was a remarkable Student who used to participate in all activities at my school. (broadcasting, drawing.

Preparatory School, General