Henry Jose Hoffmann Lange Email & Phone Number

Caracas, Venezuela

Qualify/Contextualize customers’ needs. Design/elaborate the Business Proposals. Design, elaborate and lead the Proposal Presentations. Design, plan, develop and maintain Project Management Documentations (WBS, Gantt, Resources Cost, PERT/CPM). Design and elaborate the projects final document and paperwork templates. Facilitate workshops, interviews and courses. Elaborate Project Final Documentation. Maintain the relationship with the customer at the company direction level. My working time is divided as follows: 60% occupancy in the execution of Projects; 20% in new projects prospecting and qualification; and 20% researching avant garde paradigms and methodologies. KEY ACCOMPLISHMENTS:- 10,000+ hour of projects execution- 10+ projects successfully executed. Each projects lasted more than 6 month.- Establishment of exclusive methodologies in the professional services market for BPM, BCM, DRP, BIA, Business Assessment and Business Modeling.- +80% rehire rate for new projects

Caracas, Venezuela

Tasked with identifying, selecting, and managing the professional services resources. Oversee daily operations in Venezuelan projects with more than 30 consultants. Define objectives, internal procedures, and daily office operations. As a Senior Consultant, designed, planned, and executed projects related to: IBM Rational Products, BPM, and Business Strategy. KEY ACCOMPLISHMENTS:- Established the company culture, values, and vision for the Professional Services Bureau.- Established new company operations office in Venezuela; prepared/executed business, marketing, and sales plans.- Provided optimal staff leadership, obtaining an average score of 3.5 out of 4 in the semi-annual employee satisfaction surveys; maintained a very low staff turnover due to high levels of motivation.- Contracted by IBM Profeaional Services in 2007 as a Subject Matter Expert for the Monetary Reconvertion Project in Banfoandea Bank.- Obtained contracts to implement the software development process at Venezuelan major financial and government institutions, such as: Banesco, Banco Mercantil, Banco Occidental de Descuento (BOD), Corporación Andina de Fomento (CAF), Ministry of Finance, and Ministry of Health. - Obtained Contracts to establish the Electronic Government of: Miranda and Aragua States Government and Mayor Office of Guarenas. 10,000+ hour of projects execution

Caracas, Venezuela

Highly focused and detail-oriented Account Manager with an exceptional record of client service and revenue generation. Able to manage multiple simultaneous projects with high efficiency and accuracy. Instructor of Rational Tools and Methodologies. KEY ACCOMPLISHMENTS:- Surpassed sales goals by 25%.- Performed daily client account tasks.- Managed and reviewed revenue forecasts on a weekly or daily basis as required.- Oversaw maintenance and updating of client communication logs.- Certified in Rational Unified Process (RUP) at Rational University, Lexington, Mass, USA.

Caracas, Venezuela

Organized the software sales department. Established, monitored and optimized the Software Products Sales Cycles. Worked with Compuware Client Server Products: Uniface (Development Platform), QA (Automates Testing) and, EcoTools and EcoScope (Productivity).KEY ACCOMPLISHMENTS:- Surpassed sales goals by 10%.- Performed daily client account tasks.- Managed and reviewed revenue forecasts on a weekly or daily basis as required.- Oversaw maintenance and updating of client communication logs- Maintained the Providers relationship in a weekly or daily basis as required.- Certified in Uniface and QA Compuware products.

Caracas, Venezuela

Organized the software sales department. Established, monitored and optimized the Software Products Sales Cycles. Worked with productivity software tools: Connectivity Software, Print Queue Management, Fourth Generation Development Platform, among others. KEY ACCOMPLISHMENTS:- Surpassed sales goals by 10%.- Performed daily client account tasks.- Managed and reviewed revenue forecasts on a weekly or daily basis as required.- Oversaw maintenance and updating of client communication logs- Maintained the Providers relationship in a weekly or daily basis as required.- Biggest WRQ sell in LATAM 1994.

Maracay, Venezuela

I was in charge of the management of all the insurance operations (Production, Subscription and Claims) and the administration of the branch. He selected and hired the insurance agents, as well as the operational and administrative staff. Designed, planned and executed the annual business plan. He held weekly meetings with insurance agents and assigned their production targets. Monitored and analyzed the risks to be subscribed. I analyzed and decided on the claims presented and that were under my autonomy. Be part of the implementation of the "Total Quality" paradigm in the organization.KEY ACCOMPLISHMENTS:- Surpassed Production goals by 50%.- Performed daily client account tasks.- Managed and reviewed revenue forecasts on a weekly or daily basis as required.- Maintained the Providers relationship in a weekly or daily basis as required.- Reduced operational staff from 25 to 12 people in the first six months in office.- I kept the claim rate below 40% during my 4 years of management- My branch was took as a corporate model