Hitesh Patel Email & Phone Number

Naperville, Illinois, United States

As a Product Solution Manager, I have successfully led and managed cross-functional teams to develop and launch innovative solutions that meet customer needs and drive business unit revenue growth. My responsibilities include:• Developing and executing product go-to-market strategies that align with business goals and drive market differentiation.• Collaborating with internal teams, customers, and partners to understand market trends and identify opportunities for product roadmap and prioritize feature development, while managing projected cost structures to maintain margins.• Acting as the primary technical liaison between the company and key account teams, ensuring their customer needs are met and their feedback is incorporated into product development.• Managing the entire product lifecycle, from ideation to end-of-life, and developing migration paths from legacy platforms to modern, cloud-based solutions.• Providing guidance and mentorship to team members, fostering a culture of innovation, accountability, and continuous improvement.• Engaging with Service and Support teams to get feedback on pre- and post-deployment issues and implementing remedial plans as necessary. • Preparing and presenting business cases for new product development opportunities, including RFP/RFQ responses, and driving negotiations with customers and partners.

Naperville, Il

As a Cares Technical Manager, responsible for serving as a reliable point of contact for customers' network management needs. To demonstrated confidence in our solution by supporting customers during any concerns and escalations, and prioritized projects efficiently based on customer needs and requirements. My responsibilities include:• Nurtured strong, long-lasting relationships with customers by establishing and maintaining Trusted Partnerships, serving as a reliable point of contact for their network management needs• Demonstrated a deep understanding of our solution, effectively addressing and resolving any customer concerns or escalations.• Managed customers' cloud network and CI-CD software pipeline, ensuring timely upgrades and replacements for optimal performance.• Efficiently prioritized projects based on customer needs and requirements, optimizing resource utilization.• Monitored license usage and worked with Sales teams to identify opportunities to generate additional revenue.• Contributed to product development by working closely with Product Management teams to identify feature requirements and enhancements.• Analyzed customer performance data to provide recommendations for improving network efficiency and reliability.• Supported the introduction of new software or hardware products, performing acceptance testing to ensure successful implementation.• Engaged in presale activities, leveraging technical expertise to support Sales team efforts and drive business growth.• Conducted training sessions and product demos for customers to increase product knowledge and satisfaction.

As a Customer Technical Account manger, successfully identified and pursued new business opportunities. Developed and implemented strategic assist with sales plans, and built strong relationships with key clients, driving customer loyalty and repeat business. My responsibilities include:• Successfully identified and pursued new business opportunities that resulted in 25% increase in revenue.• Developed and implemented strategic sales plans to expand market share and increase profitability, resulting in 40% 25% growth in sales.• Built and maintained strong relationships with key clients, resulting in increased customer loyalty and repeat business.• Conducted thorough market research and analysis to identify emerging trends and opportunities and used this information to inform business development strategies.• Collaborated with cross-functional teams to develop innovative solutions that met the unique needs of clients, resulting in increased customer satisfaction and retention.• Negotiated and closed complex deals with high-value clients, demonstrating strong communication and negotiation skills.• Managed the end-to-end new solution implementation in complex network for a major strategic wireless client, ensuring delivery timelines and solution quality exceeded expectations throughout all deployment activities and customer acceptance.• Developed and delivered compelling sales presentations and proposals to potential clients, effectively communicating the value proposition of the company's products and services.• Managed the sales cycle from lead generation to deal closure, ensuring a seamless customer experience throughout.• Monitored and analyzed sales data to identify areas for improvement and optimize sales strategies, resulting in increased efficiency and effectiveness.• Participated in industry events and networking opportunities to build relationships and generate leads for new business.

Led RF drive testing and analysis for Tier1 customers, optimizing network performance and identifying areas for improvement. Collaborated with cross-functional teams to diagnose and resolve complex RF issues, including coverage holes and interference. Conducted network capacity planning to ensure optimal performance and avoid congestion. Presented reports to customers on network performance, including actionable improvement recommendations. Mentored junior team members on technical and professional development, fostering a collaborative and innovative culture focused on delivering exceptional results. Stayed current on industry trends and best practices in RF network optimization, demonstrating thought leadership.

Chicago, Illinois, United States

Conducted market and competitive research to inform product strategy and roadmap, while also gathering and analyzing customer feedback and usage data to optimize product performance. Monitored product performance metrics and identified trends to make data-driven recommendations for enhancements.