Create, design, and maintain training materials, videos, and LMS content for all employees while working with SMEs to ensure safe and efficient training.⮞ Created Instructional Design content with programs such as Articulate Storyline, Rise 360, Final Cut Pro X, Augmentir, and Cornerstone LMS.⮞ Developed criteria and assessment instruments to measure the learner’s performance based on the identified target audience’s needs.

•Ensure data integrity by following common core survey methodology when intercepting guests to gather data and feedback•Work independently achieving 101% productivity while completing daily assignments•Interact with Guests to assist with product knowledge covering the entire resort including participating in gathering data and feedback for new property opening

•Oversee Attractions Operations Training and Trainers to ensure the highest level of training and safety is completed for all new hires, transfers, and current employees in line with compliance and training guidelines with 100% compliance on all corporate audits for 4 straight years•Ensure all safety standards are achieved using Jolt online system to conduct audits of employees at attractions and suggested and implemented changes as necessary to help improve overall Guest satisfaction scores•Facilitate Attractions Operations Orientation, Guest Service Orientation, Hazcom and Basic Ride Access Control Classes•Develop, evaluate and assist in updating training materials such as; Attractions Orientation, Guest Service Orientation, and Standard Operating Procedures for over 20 attractions and Knowledge Assessments for 24 Rides/Shows/Attractions, Attraction Safety Auditor Standard Operating Procedures, and Trainer Standard Operating Procedures•Created 24 Autism Story Boards and the Guide for Guests with Disabilities and Cognitive Disabilities guides•Maintain and create content on Adobe Captivate Learning Management System

Surpassed guest expectations for overall experience, satisfaction, and safety while serving as acting manager on duty for retail and recreation outlets. Mentored and directed 60+ personnel in complying with policies and procedures spanning orders, budgets, cash management, and safety. ⮞ Accountable for team member development, staff recognition, and branding, serving as safety committee representative.

Team Leader/Trainer – The High in the Sky Seuss Trolley Train Ride!™Coached 30+ team members on guest service skills, safety, and teamwork. Calculated and managed daily budget, hourly counts, and staffing levels. Team Leader/Trainer – Poseidon’s Fury™ and The Eighth Voyage of Sindbad™Skyrocketed positive guest comments by >400% through incentive programs. Met company standards for safety and maintenance by drafting an area effects checklist. ⮞ Grew the number of guest comments from four to 20+ through incentives fueling higher team engagement with guests. Trainer/Safety Representative – Hollywood Rip Ride Rockit™Praised by supervisors and team leads for guest service programs and incentives. Served as trainer and safety committee representative. ⮞ Named “Team Member of the Month” and “Bravo Award” winner.

Attractions Hostess – Star Tours®- The Adventures Continue AttractionRan a simulator as a team member demonstrating efficiency and safety. Attractions Hostess/Trainer – The Seas with Nemo and Friends® Attraction and Turtle Talk with CrushEquipped new hires through training, deepening personal theater and public speaking experience. ⮞ Forged relationships with the entertainment staff, responsively meeting guest needs. Attractions Hostess – Space Mountain® Attraction, Splash Mountain® Attraction and Big Thunder Mountain Railroad® AttractionEarned recognition from organizational leaders due to strong work ethic, attraction knowledge, and guest services skills. ⮞ Won numerous guest service fanatic cards for superior customer service. Attractions Hostess – Magic Kingdom® Park Auto PlazaLearned to accurately handle cash as well as operate tolls for the facility’s most high-volume parking lot. ⮞ Managed the automated ticketing system with no direct supervision.

- Successfully operated a highly technical thrill attractions in a fast-paced environment while maintaining Guest safety, exceptional Guest Service, and operational efficiency - Maximize teamwork daily to ensure utmost operating standards.- Consistently recognized by Leadership for excellent work ethic, attraction knowledge, and Guest Service skills-Received multiple Guest Service Fanatic cards for going above and beyond while assisting with Guest Recovery

Operated Space Mountain, a highly technical roller coaster attraction in a fast paced, consistently changing environment without any incidents -Monitored Guest flow to ensure Guest safety and operational efficiency -Exceeded Guest service by working efficiently as a team player to keep the attraction operational Magic Kingdom Auto Plaza Hostess- Utilized extensive cash-handling experience while ensuring a courteous and efficient Guest Parking experience using ATS ticketing system- Acted as a key first impression point for Magic Kingdom Guests- Worked independent of direct supervision

Rides Hostess (Planet Snoopy/Ocean Motion/Chaos)- Operated seven childrens’ attractions and two highly technical thrill rides-Earned “Courtesy Corner Stone” for excellent Guest service and level 4-attendance award (every month of perfect attendance you get recognized)-Trained and allowed to open/close the area without Team Leader and Assistant - Worked with a diverse team which came from countries from around the globe

- trained to enter measurements of manufactured medical devices-trusted to monitor accuracy and inform manager when pieces did not comply with standards