Erin Marks Email and Phone Number
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With a steadfast commitment to customer experience, my role at Novi AMS involves leading clients through a seamless onboarding process and providing ongoing support. My expertise in customer onboarding shines as I manage project timelines and deliverables, ensuring that customer requirements are effectively translated into actionable tasks. This dedication has resulted in successful transitions and optimized functionalities for numerous clients.The Novi AMS team and I work collaboratively to solve complex client support questions with analytical methods, further enhancing customer satisfaction. My professional journey is marked by a mission to empower clients with tools that streamline their processes and drive their business forward.
Novi Ams
View- Website:
- noviams.com
- Employees:
- 36
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Senior Customer Experience SpecialistNovi AmsChapel Hill, Nc, Us
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Customer Experience SpecialistNovi Ams Sep 2021 - Present• Onboarded new customers onto the Novi AMS platform from legacy AMS or CRM systems.• Led Zoom meetings to review business practices and recommend automation opportunities.• Executed synchronization of transactions from QuickBooks Online to Novi AMS.• Coordinated data mapping from prior systems using Microsoft Excel to format data for implementation.• Responded to customer technical issues in Novi's customer service platform.• Lead group trainings for both onboarding and current customers of Novi AMS on product features.• Wrote technical help articles on product updates and releases.
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Senior Coordinator, Conference And Event ServicesAmerican Society Of Civil Engineers Oct 2019 - Sep 2021Reston, VirginiaCoordination of ASCE Headquarter Conferences - including speaker management, website updates, marketing emails, committee call scheduling and agendasBuild conferences in the association database (Personify) for online and backend purchase - including setting prices, creating discount codes, setting up email confirmations, adding questionnaires, etc.Create and run registration reports weekly for ASCE Institute stakeholders - including attendee rosters, financial reports, registration numbers, and sponsorship detailsManage registration onsite - including printing and organizing name badges, setup of conference materials, training volunteers, and taking onsite orders -
Coordinator, Conference And Event ServicesAmerican Society Of Civil Engineers Apr 2018 - Oct 2019Build conferences in the association database (Personify) for online and backend purchase - including setting prices, creating discount codes, setting up email confirmations, adding questionnaires, etc.Create and run registration reports weekly for ASCE Institute stakeholders - including attendee rosters, financial reports, registration numbers, and sponsorship detailsManage registration onsite - including printing and organizing name badges, setup of conference materials, training volunteers, and taking onsite orders
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Social Media And Technology SpecialistProduct Liability Advisory Council, Inc. Aug 2012 - Apr 2018Community manager for the professional networking software Higher Logic utilized by PLAC and its members, website building with a variety of content management systems + html and CSS, website maintenance and design with WordPress, AMS data entry and reports, media creation including web training videos and graphic design for web and PowerPoint presentations
Erin Marks Skills
Erin Marks Education Details
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Communication And Media Studies
Frequently Asked Questions about Erin Marks
What company does Erin Marks work for?
Erin Marks works for Novi Ams
What is Erin Marks's role at the current company?
Erin Marks's current role is Senior Customer Experience Specialist.
What is Erin Marks's email address?
Erin Marks's email address is em****@****sce.org
What is Erin Marks's direct phone number?
Erin Marks's direct phone number is +170326*****
What schools did Erin Marks attend?
Erin Marks attended Shepherd University, Drexel University.
What skills is Erin Marks known for?
Erin Marks has skills like Microsoft Office, Html, Social Media, Css, Blogging, Powerpoint, Customer Service, Photoshop, Adobe Creative Suite, Photography, Graphic Design, Higher Logic.
Who are Erin Marks's colleagues?
Erin Marks's colleagues are Melanie Dupont, Justin Stolle, Erin Jarvis, Kai Neuhaus, Jon Shiver, Qas, Melissa Hayes, Charles Stanisce.
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Erin Marks
Assistant Director, Facilities At University Of Arkansas | University RecreationFayetteville, Ar -
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Erin Marks
Greater St. Louis3pluralsight.com, ge.com, energyexemplar.com4 +151838XXXXX
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