Develop IT strategies aligned with organizational goals.Collaborate with management to address business needs with tech solutions.Lead and manage the IT team, fostering a positive work environment.Develop project plans and manage resources and risks.Maintain and upgrade IT infrastructure for security and efficiency.Develop and manage the IT budget, making cost-effective decisions.Collaborate with vendors for technology solutions, ensuring performance.Develop and enforce IT policies, ensuring compliance with standards.Provide technical support and training for staff on new technologies.Generate reports on IT performance and maintain system documentation.

Set performance goals and ensure target achievement by team members.Develop and execute IT strategies to support business objectives.Plan and manage IT projects.Manage the sales website, perform bug fixes and website developmentManage and maintain the company's IT infrastructure.Ensure reliability and availability of systems and networks.Maintain the security of company systems and data.Provide high-level support for complex technical issues.Coordinate with technical support team to respond to 100++ tickets and user requests.Handle IT projects from inception to completion.Ensure compliance with IT regulations and company policies.Develop and update IT policies as needed.Assess the performance of the department and individuals within the team.Provide constructive feedback and devise employee development plans.Maintain knowledge of the latest developments in information technology.Analyze and recommend technology changes or upgrades as needed.Conduct monthly visits to all showrooms to ensure all devices and systems are running properly as needed.

Manage and maintain telecommunication systems that support the call center, including telephony hardware and software.Ensure availability and optimal performance of all devices.Design, configure, and maintain PBX platforms or VoIP telephony systems.Respond and resolve issues related to calls and connectivity.Analyze call data to identify areas of improvement and enhance customer service.Manage system integration between call center platforms, CRM tools, and other supporting applications.Ensure smooth information flow and effective integration between systems.Ensure customer data security and compliance with applicable regulations, such as GDPR or HIPAA.Coordinate with the technical support team to respond to tickets and user requests.

Provide direct technical support to call center agents for hardware and software issues.Respond to questions and requests for technical assistance from call center staff.Manage the installation, configuration, and maintenance of call center hardware, such as headsets and phones.Ensure that the devices are functioning properly and according to standards.Handle technical issues related to calls, connectivity, or network problems.Handle software updates and troubleshooting.

Provide technical support for hardware and software.Implement and monitor security policies to protect sensitive information.Plan and execute trading software updates to ensure regulatory compliance and optimal functionality.Manage the integration between the trading platform and other systems, such as risk management systems or financial reporting systems.Respond to and resolve technical incidents that may arise during the trading process.Perform quick troubleshooting to minimize impact.Provide technical training to users in the use of the trading platform and related software.Create technical documentation and supporting resources.Manage and maintain databases containing trading data and client information.Perform regular data backup and recovery.