Product Owner of RedEye DMS. A cloud-based engineering drawing/document management solution

Here I talk about food, budget, sustainability, and just a little peek into my life. Recipes made easy and hopefully somewhat entertaining :)

Leading up the RedEye Product Support Team to support the suite of products cross web, iOS and Android.- Jira/Confluence- Intercom- SQL- Python- AutoCAD- Zendesk- AWS s3

Managing $2.5m ARR with the key accounts. I look after key accounts in the Water, Energy and Power sectors. I work with end-users to understand real-life challenges, and assist with technology and human problem-solving skills because, a lot of time, it's about understanding the problem rather than applying a bandaid solution. My responsibilities include owning account health, supporting end users, engaging decision makers and creating synergy among clients.

In the Customer Success role, I work closely with customers in Water, Health, Government and Infrastructure industries who have critical asset to operate and maintain.My role revolves around how, when and why end users need access to engineering data and make sure they are as easily accessible as possible by using RedEyeDMS. I build trust and rapport with stakeholders through genuine human interactions and understand the business process to help improve and align the product to customer's needs. With the understanding and trust I build we the businesses, I identify and validate opportunities where RedEye can provide additional services/values to our clients and help them with their jobs.

Client facing role which aligns with my experience within the customer service industry. My background in customer service gives me a solid foundation to allow me to really listen to customers and assist them in the way they need.I am passionate about helping customers, bring them on a journey to success and create wins for every party.

I started at Pablo and Rusty's just after the Brisbane branch was established for 2 years.Within the 6 months of employment, I transitioned the business from a proof of concept to a sustainable and profitable business model.Key achievements are:- Reduced COG by 50%- Reduced staff cost by 50%- Sales grew by 20% in the first 4 months- Implemented projects such as launch of Huskee cups, cafe floor safety improvement, internet equipment upgrade

A little about Coffee Anthology:Coffee Anthology was a high volume specialty coffee shop serving up to 100 kg a week sourcing coffee from around Australia.During the 3 years of management, the cafe won twice of no.1 cafe in Australia on Bean Hunter. the business revenue grew more than double in 3 years and was turning over 1.5m/year by the time I left the business.My main focus was mentoring staff and leading the team with compassion while being on the front line serving every single customer with passion and professionalism.Achievements:- Turning over $1.5m annually- 2014 and 2016 Best Cafe in Australia by Beanhunter

An intern position where my main duties lie within on site responsibilityI was mainly in charge of the supervision of the on site construction of a 15 story residential building.Personally oversaw construction of form work, reinforcement and concreting.

Barista, Bartender, waitering

Software QA, Debugging, intern