1. Leading the PMO Unit with KPI of Timely Execution, Service Excellence & Customer Satisfaction.Formulate execution plan of projects and be accountable for subsequent implementation and outcome.2. Liaison with management and senior stakeholders for guidance, proactive reporting, and alignment to ensure project as well as Org. objectives are met.3. Be a single point of contact SPoC for any Projects of Enterprise Business clients to understand their ICT, System Integration & Digitization needs to create value for their business.4. Being the bridge between Solution & Presales Sales teams for best Solution Architecture design, HLD, LLD preparation for meetings with client engagements and Tender preparation.4. Forming & Managing Cross functional Project teams Network Solution, System Admin, IPTSP, Cyber Security, Infra DCDRC, Developers. IoT, etc. for Digital Transformation & Enterprise Business solutions as per projects need.5. Manage Project Solution, Product Lifecycle & Drive revenue targets.Coordinating between Sales, billing and all Technology division to provide better customer service.6. Software Operation- Managing software entry such as CRM software, 360 software, site survey portal, ERP operation to enable service activation and IP Distribution. 7. Work schedule- Installation shifting, Service change, discontinue schedule.8. Keep record technical information and UAT/CHALLAN collection.

Duties/Responsibilities:  Communicate with the corporate, bank and foreign client as well as upper management regarding technical and customer support  Monitoring and coordination with support team  Assist team to provide first level troubleshooting of customer links etc.  Maintain high level of customer satisfaction index  Study, analyze and report on customer feedback relative to products, services and innovation  Document all customer interactions in the appropriate databases  Develop strategies and recommendations to retain customers  Work with cross-functional teams and processes to assure retention programs exceed targets  Build proactive relationship with customers.

UCash is a complete mobile financial service by United Commercial Bank Limited (UCBL).Link: www.ucash.com.bdResponsible For:-Contact Center Inbound, Outbound, Churn Operations-Quality Assurance, Training & DevelopmentDuties/Responsibilities: * Maintenance communication between Head Office and Branch Offices. * Good Network with the Distributor, DSR, Agents, Customers. * Ensure new Product introduction, Promotion and Marketing strategies with all Branches.* Arrange Training for the floor executive person.* Monitor shift agents login/ out time, daily clinic, shift report, etc. * Prepare roster, maintain SWAP/leave record, submit monthly CC agents Call log report, generate KPI, organize monthly award ceremony etc. * Manage, monitor and maintain daily system backup/restore operations, file replications.* Set up and improve high-efficacy customer service (CS) both in-store, WEB and by-phone contact center.* Own and outsourced CS staff recruitment, training, motivation and management.* CS KPI assurance and performance such as Customer Satisfaction Index, Churn, Average Serving Time and so on.* Vendors and outsourcing companies’ interaction and dealing.* Internal CS policies establishing and improvement.* Building relationship and interaction with other departments in order to achieve CS needs.* Customer devices after sales serving and fixing.* Customer Service budget and reports development and execution.* Monitoring day-to-day activities in the contact center and in Flagship store as well as to coordinate & consult with support departments for resolution of issues.* Define and implement the Customer Care Operational organization. * Develop all the processes and SLAs/TATs which fit best in Customer Operations.* Define key service quality metrics at each point along the service delivery network & monitor quality of service (QoS).* Define productive KPIs for all levels in the CC organization to smooth-en the operation and for accountability.

Support Unit under Technical Division as*Configure and troubleshooting Wi-Fi device, Router, Firewall and Cisco Switch.* Set-up and maintenance of wireless & wired LAN, wireless router, WAN Router, Manageable Switches, Firewall Etc.* Maintenance of LAN/WAN connectivity between Head Office and Branch Offices.* Implementing and supporting company policies and procedures in call center.* Supervising the call center team and focusing on effective people management.* Liaising with all departments to have a good understanding of products, procedure and processes to assist call center team attending customers’ queries.* Making sure that the employees are following their schedules properly and creating a conducive working environment for all employees.* Conducting regular meeting with associate managers to review and improve the work methodology * Recruiting customer service representatives to meet the business demand.* Cross selling additional value adding features of products and new products to enhance profitability.* Ensure that daily clinics of the teams are taking place regularly with all the new updates.* Monitoring KPIs in Call Center operations.* Analyzing all kind of reports and generating reports with highlights as and when needed.* Maintaining and managing to keep the call center Service Level within the target.* Monitor shift agents login/ out time, daily clinic, shift report, etc.* Prepare roster, maintain SWAP/leave record, submit monthly CC agents Call log report, generate KPI, organize monthly award ceremony etc.* Manage, monitor and maintain daily system backup/restore operations, file replications.

Contractual Assignment base work on lifestyle, carrier, corporate world news etc.

প্রিয় টেক: বাংলায় প্রযুক্তি - প্রযুক্তি নির্ভর বাংলাদেশ গড়ার লক্ষ‌্যে Web link# http://tech.priyo.com/blogs/priyankapiu, tech@priyo.com, http://tech.priyo.com/ Priyanka.Piu's blog#

Lifestyle Magazine brings the best in new homes, condos and renovations to Bangladesh and area residents twelve times a year, in print and online. Our goal is to showcase innovative properties and inspire homeowners with ideas for their own projects. From luxury downtown high-rises to new communities in lakeside settings, our magazine offers a range of options for readers who want to maximize their enjoyment of daily living.Lifestyle also features stories on health, beauty, fashion, art, finance and weekend getaways. Now in our first year of publication, we take to heart our mandate of informing readers by providing interesting, timely stories that explore the lifestyle issues that motivate consumers to renovate or build a home.

Introducing SSL Wireless, one of the most successful telecommunications mobile VAS solutions providers in Bangladesh. We pride ourselves with a highly talented technical team who can actively develop and deliver solutions to any of your ICT requirements, especially in the mobile space.SSL was founded almost a decade ago with a vision to provide cross platform software solutions through emerging technologies. The company has its focus in providing exclusive mobile application and content services to an increasing mobile subscriber base in Bangladesh. Our service provision includes dedicated and shared mobile short codes and WAP solutions to business entities that have wider stakeholder coverage across the country. We have successfully positioned ourselves as the M.V.N.O (Mobile Virtual Network Operator) in Bangladesh for mobile data services and the benchmark service provider in mobile financial services. We are continually innovating our technology offerings to suit the changing needs of Bangladesh's leading financial institutions, media channels, entertainment companies, telecoms operators and enterprises; and those of their mobile phone users.SSL's service lines are focused on application and contents that can be segregated in the following categories:Mobile Financial ServicesMobile News ServicesMobile Enterprise Data ServicesMobile Portal ServicesDigital Security Services We have partnered with some of the best companies renowned worldwide for contents, development and security assurance. Our clients count on us as we are helping them to create competitive advantage and tangible performance enhancement through using our services. We extend you a warm welcome to our website. Please feel free to take a look at what we do and if there is anything more we can help you with, don't hesitate to contact us.

Enable Service Sector. We intend to become a globally reputed ITES company, by strengthening our leadership in the domestic as well as global market.Our main goal is dedicated to value services. i-Tel's goal is to turn form a technology company into the best customer-needs-driven service provider.In order to achieve the strategic goals of i-Tel, we are focusing on the following objectives: Strengthening our leading position on global ITeS markets through consolidation of competencies, technologies and capitalizing on the support of various regulatory authorities of the People's Republic of Bangladesh to enhance ourselves as a Bangladeshi based global company. Creating an efficient ecosystem of strategic partnerships with world leaders, shareholders and principal customers Investing in R&D and innovation Integrating business into a single company, creating a single brand Increasing efficiency and profitability by streamlining the management structure and implementing innovative practices.