- Provided dynamic and effective leadership and day-to-day management of the Directorate and operational activities including the effective, efficient, and economic deployment of physical, financial, and human resources.- Set strategic priorities for the Directorate over the short, medium, and long term and contribute to university strategic planning and processes.- Provided strategic advice and guidance to university board members on the key risk areas linked to human resources issues.- Took the lead role in the development and integration of HR policies and procedures.- Commenced the development of human resource systems and practices and the provision of a range of personnel services and advice for board members, management, and employees at the university.- Oversaw the implementation of recruitment and remuneration practices.- Provided leadership and guidance on issues relating to equality and diversity in line with the university's commitment to equality and diversity.- Oversaw the future development of the integrated HR / Payroll system.- Ensured that HR key performance indicators are met and also supported the university’s key performance indicators framework.- Worked closely with the Senior Directors, managers, and colleagues to provide an integrated provision of HR service delivery in line with the university's mission and vision.- Constantly engaged in a process of reviewing, modifying, and monitoring the operation of the HR directorate to improve the quality of service, respond to the changing needs of stakeholders and ensure efficiency, effectiveness, and value for money.- Participated positively in faculties committees accepting responsibilities as required.- Managed the teaching staff affairs accordingly with the ministry of education's laws and labor law.- Represented the university’s interests and perspective within external networks relating to HR management.

-Evolved organization policies and procedures that comply with labor laws.-Improved the orientation program for newcomers.-Recommended and maintained an organizational structure and Job levels to accomplish organizational goals and objectives.-Developed HR policies, procedures, worksheets, forms, and archives.-Worked closely with the top management in a consultancy role, assisting line managers to understand and implement policies and procedures.-Handled the implementation plan of recruiting for new community centers - this includes developing job descriptions, preparing advertisements, checking application forms, shortlisting, interviewing, and selecting candidates.Developed the Implementation of training policies and procedures, and monitored the training programs, short and long-term evaluations, and took the necessary recommendations in this regard.-Analyzed wage and salary reports; and developed a comprehensive and competitive compensation program that is sector-specific and aligns with organizational objectives.-Administered payroll process.-Settled the social insurance issue.-Amended job contract types in compliance with legal requirements.-Implemented national programs' content, org. chart, job description, staffing table, and work procedures, i.e: "MASAR ROSE", "Nation's Injured", "Mashrooi for microfinance", "community centers".-Led employee surveys, exit interviews, resignation processes, and handovers.-Interpreted and advised on employment legislation.-Participated in setting up the Community Centers' launching committee- this includes establishing committee structure, members' tasks & responsibilities, member selection, and implementation plan.-Revised staffing table budget with partners. (UNHCR, OCHA).-Oversaw the Mid-year balance reconciliation of salaries with partners.-Set up the HR software primary study, and monitored the execution of the trial version.

Due to my promotion to Group HR Director I had to establish the Group HR division for SCS Projects in addition to handling the HR Director position for SCS-NET "Syrian Computer Society Network- ISP" From 12-2005 Till 12-2016, furthermore, I was in charge of the following:-Acted as admin. director for eSyria Project.-Represented SCS in Training initiative for martyrs' families Project in cooperation with Syriatel.-Represented SCS in M.O.U signed by STE, Syrian Trust for Development, and SCS concerning establishing telecenters in Syrian rural areas.-Participated in HR-related topics in the "Assessment & Development of Electronic readiness in Syria" project.-Represented SCS in M.O.U signed by Syrian Virtual University, and SCS concerning the operation management for SVU telecenters.

I had to establish the Group HR division- including SCS-NET (which was a subsidiary of INANA Group) to develop, implement, and manage the overall provision of Human Resources services, policies, and programs for the entire Group, as follows:-Created organization policies and Procedures.-Worked closely with the top management, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures.-Created group strategic recruitment and selection plan.- Recommended and maintained an organizational structure to accomplish organizational goals and objectives.-Initiated a recruiting process -this includes developing job descriptions, preparing advertisements, checking application forms, shortlisting, interviewing, and selecting candidates.-Led employee surveys, exit interviews, resignation processes, and handovers.-Interpreted and advised on employment legislation.-Created organization strategic training and organizational development plan to meet professional and organizational needs.-Created an online annual Appraisal System.-Analyzed training needs in conjunction with directors /departmental managers.-Monitored the execution of the training plan and monitored the training programs' short and long-term evaluations and made the necessary recommendations in this regard.-Monitored the implementation of training policies and procedures and made the necessary amendments when needed.-Administered payroll process.-Oversaw compensation programs to ensure regulatory compliance and competitive salary levels.-Undertook regular salary reviews.-Evaluated and recommended improvements to benefit programs.-Developed and managed annual budgets for the division and perform periodic cost and productivity analyses.-Evaluated procedures and technology solutions to improve human resources data management.-Evaluated organization culture and provided recommendations on changes to accomplish organizational goals and objectives.

-I had to establish the training unit in the customer care division to put new employees on the right track, by providing them with the following:1. Structure the onboarding process that meets expectations and introduces objectives, and pprovides them with all their startup needs.2. Orientation programs about Spacetelsyria & Investcom Group.3. Orientation programs about customer care division.4. Billing system training.5. GSM, products and services training.6. Roaming & prepaid specialized training.- Prepared full documentation and manuals of all GSM supplementary and value-added services at Spacetelsyria for prepaid, services, customer care reference doc (Q&A), billing system, roamingsoftware…etc.-Provided CC staff with training before the launch of every new product or service. (i.e. a whole prepaid training program provided to all CC employees before commercial launch).-Created a new evaluation system for newly recruited employees, for a better understanding of their suitable capacities and capabilities, meanwhile, another evaluation for existing staff is applied to identify the work performance.- Provided CC staff with continuous info, maintenance training for old and new services to close any gap or missing points.-Created the subscribers’ FAQ.-Created several presentations such as an overview of Spacetelsyria, prepaid, customer care presentation, roaming, and billing system.-Created a customer satisfaction card system.-Organized external training to the customer care employees such as English courses, computer courses, customer care courses “customer interaction face to face & via phone”-I proposed to establish the customer care enhancement committee, to improve customer care by developing the human capital of SpacetelSyria, enriching and reinforcing the communication between all the departments that are under the umbrella of the customer care division, and by monitoring the workflow to maintain the best market image.

- I was the first psychologist in Syria who added psychological counseling sessions to the daily school schedule of the students.- Held periodical workshops regarding childhood problems.- Organized the school events such as graduation, exhibitions.