Hibah Malik Email & Phone Number

Springfield, Virginia, United States

Responsible for help desk support, network and system operations, back-end server maintenance and support, all corporate databases, and support of several application environments.

Virtual

Objective: Provides -- at no cost to schools or families -- virtual small-group tutoring by trained college students and alumni. The students receive targeted, consistent support in the core academic areas of reading and math, and our diverse tutors receive a positive introduction to the teaching profession.Responsibilities:• Provided one-on-one tutoring in Math subject for underserved student populations to improve problem-solving skills.• Developed and implemented personalized lesson plans based on student performance and learning styles.• Enhanced student test scores with 90% reporting improved understanding of material.• Provided detailed feedback and created comprehensive analysis for five students to facilitate growth and achievement.

Springfield, Va

- Provided technical support to over 250 staff members and students via phone, email, and in person with software and login issues, resulting in a 15% increase in consumer online experience.- Re-imaged 120+ laptops daily and Programmed Windows 10 operating software to ensure technology was in compliance with daily-use standards and firewall rules.- Created an inventory and tracking system using Google Sheets to create an FAQ document for commonly recurring IT issues and predict distribution needs for the following school year. - Collaborated with cross-functional teams to resolve issues such as complex software problems, hardware failure, and physical damage to inventory and documented best practices for technical operations.

Objective:To effectively handle and resolve technology support inquiries from students and teachers during summer school, while preparing laptops for the next school year by reimaging them, ensuring a smooth transition and all technical standards met before laptop distribution to students.Responsibilities: - Provided technical support to over 250 staff members and students via phone, email, and in person with software and login issues, resulting in a 15% increase in consumer online experience.- Re-imaged 120+ laptops daily and Programmed Windows 10 operating software to ensure technology was in compliance with daily-use standards and firewall rules.- Created an inventory and tracking system using Google Sheets to create an FAQ document for commonly recurring IT issues and predict distribution needs for the following school year. - Collaborated with cross-functional teams to resolve issues such as complex software problems, hardware failure, and physical damage to inventory and documented best practices for technical operations.

Springfield, Va

Objective: To provide luxurious and reliable transportation services that exceed customer expectations, ensuring a memorable and comfortable experience for every client.Responsibilities: - Provided customer support by monitoring all inquiries and complaints, adhering to turnaround metrics with 100% compliance.- Contributed to digital transformation strategy by implementing cloud management technologies, reducing the company's carbon footprint and saving over $10k annually.- Enhanced marketing campaign strategies via Microsoft Word software to increase customer engagement by 18 percent.- Implemented best practices to organize and manage customer data, streamline the data retrieval process, ensure database security, and leverage big data techniques for enhanced insights.

Bachelor Of Science - Bs, Psychology/Information Technology

High School Diploma, 9Th-12Th