Hicham Afaf Email and Phone Number
With over four years of experience in hotel management and hospitality, I am a passionate and dedicated Assistant Manager at Armani Hotel Dubai, one of the most prestigious and luxurious hotels in the world. My mission is to provide exceptional service standards, guest satisfaction, and operational efficiency, while upholding the Armani brand values and vision.As an Assistant Manager, I oversee the daily operations of the front office, concierge, and guest relations departments, ensuring smooth and seamless service delivery, quality control, and compliance. I also support the Manager in leading, training, and motivating the team, as well as managing budgets, forecasts, and reports. Additionally, I leverage my Deug in Arabic and my fluency in French and English to communicate effectively with guests, colleagues, and partners from diverse backgrounds and cultures.
Kempinski Hotels
View- Website:
- kempinski.com
- Employees:
- 6053
-
Duty ManagerKempinski Hotels Mar 2024 - PresentDubai, United Arab Emirates -
Assistant ManagerArmani Hotel Dubai Feb 2020 - Jun 2024Dubai, United Arab EmiratesAssistant life style manager -
Acting ManagerAddress Hotels + Resorts Apr 2019 - Feb 2020Dubai, United Arab Emirates -
Front Office SupervisorAddress Hotels + Resorts May 2018 - Apr 2019Dubai, United Arab Emirates -
Guest Services SupervisorMeydan Hotels & Hospitality Feb 2017 - May 2018Dubai, United Arab EmiratesTake responsibility for extra management tasks, as required, in the hotel manager’s absence.¯ Maintain personal knowledge by completing in-house training and workbooks.¯ Be involved and contribute at team meetings.¯ Carry out instructions given by the management team and head office Job Description.¯ Provide reports, as required, for hotel management¯ Maintain effective communication, at all times, among the team, hotel manager and night manager.¯ Complete roster for your team weekly; manage and maintain correct staffing levels in line with targets and business levels.¯ Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy.¯ Control and manage all new credit application accounts, sales ledger management and payment administration.¯ Deal with customer complaints in a professional manner.¯ preparing the daily duty manager reports.¯ Handling and balancing DTCM system.¯ Ability to done the night Audit run with perfection. -
ReceptionistMeydan Hotels & Hospitality Sep 2013 - Feb 2017Dubai -
OperatorMeydan Hotels & Hospitality Oct 2011 - Sep 2013
Hicham Afaf Skills
Hicham Afaf Education Details
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Jamiât Mohammed Al-Khâmiss RabatArabic Language And Literature -
Allal Lfassi SchoolFrench Language And Literature
Frequently Asked Questions about Hicham Afaf
What company does Hicham Afaf work for?
Hicham Afaf works for Kempinski Hotels
What is Hicham Afaf's role at the current company?
Hicham Afaf's current role is Duty Manager at Kempinski Central Avenue Dubai with expertise in service excellence.
What schools did Hicham Afaf attend?
Hicham Afaf attended Jamiât Mohammed Al-Khâmiss Rabat, Allal Lfassi School.
What skills is Hicham Afaf known for?
Hicham Afaf has skills like Hotels, Front Office, Hospitality Industry, Hospitality, Tourism, Rooms Division, Catering.
Who are Hicham Afaf's colleagues?
Hicham Afaf's colleagues are Ivan Verhaeghe, Hassan Makkawy, Mohammad Arab, Ginger Song, Isaac Peng, Vishnu Ac, Charlene Shen.
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