Hicham Kenzaoui Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Casablanca / Montreal

Consulting mandates in Sales, Business Development & Management in the fields of Healthcare, Pharmaceuticals, Biotechnology, Life Sciences & I.T. Coaching, Trainings, Workshops & Team buildings customized for private clientele (in Sales, Marketing, Communication, I.T, Healthcare, Banking, Pharmaceuticals, Seniors, etc):- Personal Development & Performance Coaching. Business skills’ enhancement.- Personal Efficacy. Time Management. Organization Skills. Creative states.- Emotional savviness. Effective Communication. Work-life Balance.

Mena Region

Sales development for a Swiss leader in biotechnology and bio-informatics.Account management & mapping for a portfolio of Genomics solutions: - Bioinformatics SaaS analysis platform (powered by Artificial Intelligence & Machine Learning) - DNA Next Generation Sequencing molecular diagnostics panels for clinical laboratory use. - European Genomics laboratories' outsourcing services.Business Development strategy for North-West Africa & Near East-Levant sub-regions : • Conducted from scratch market research, segmentation, development, & business intelligence gathering. • Identified & established relationships with K.O.Ls and end-user prospects in medical genetics & genomics throughout MENA.• Followed up weekly (F2F Meetings, AV conferences, emails, IM, etc).• Conducted branding awareness and marcom actions at international MENA events.• Communicated to medical & biology professionals on relevant NGS/MPS information and Genomic diagnostics portfolio.Setup of effective Indirect Sales Channel pipeline & strategy:• Identified and secured new accounts by contacting, vetting and recruiting distributors. • Negotiated & closed optimal distribution & reselling contracts and partnerships.• Formulated sales strategy for assigned sub-region and products, developed sales forecast, budget and manpower planning; supervised and trained distributors.• Networked with key end-user prospects, negotiated and constructed appropriate terms of sales.

Casablanca

Europe Public & Large Entreprise Quality team supervisor:- Management hands-on of a team of 12 to 20 processing agents and quality data analysts, focused on the control of costs of Sales orders' defects and errors. UK & EMEA Quality & Customer Experience Project Advisor:- Identification of major recurring issues and mitigating solutions.- Sales training and coaching on customer-facing issues and Customer Satisfaction.- Standardization & Deployment of best practices across teams.- Key Metrics: Cost of Dissatisfaction, Customer Satisfaction, Net Promoter Score, Order quality defect rates, Sales error rates.- Stakeholders in Morocco, UK, Europe, India and U.S.A.- Mandate: EMEA stream lead project advisor in Global customer contact reduction program. - Mandate: Department lead coordinator for U.S ISO business compliance certifications.

Casablanca

- Management hands-on a team of 8 to 12 Sales phone reps for Computers and I.T solutions- Capacity planning and forecast. - Consolidation and analysis of customer feedbacks.- Sales forecast (monthly and quarterly), business opportunities and competition assessment. - Key Metrics: Margin - Revenue - Customer Satisfaction & Net Promoter Score.- Launch and management of the Southern Europe Online Sales Team (France – Spain – Italy - Belgium - Switzerland)- Competition monitoring (Dell products vs. Retail competitors)- Technical Training and support of the Alienware products sales team.

Casablanca

I.M.R.A (Institut Marocain de Réhabilitation Auditive)Sales of medical devices (hearing aids, E.N.T specialty medical devices)

Doctor Of Medicine (M.D.), Medicine

"Doctorat en Médecine" thesis presented and passed in July 1998 with honors.

Usmle (U.S Medical Licensing Exam), Medicine

Review and study of U.S Medical schools curriculum. Obtention of USMLE Step 2 (U.S Medical Licensing Exam)