Chandan Verma Email & Phone Number

Noida, Uttar Pradesh, India

➢ POP Migration ➢ 2G Integration➢ L2 Support 2G, 3G and LTE Network Integration.➢ L2 Support to Live network fault management and troubleshooting. ➢ SCF creation according to customer requirement.➢ NE3S (Object) NT Creation & Nomenclature update.➢ Integrated site monitoring, alarm report generation and share the report to customer.➢ Report Generation and Monitoring.➢ Soft AT All Parameter checking then Offer to GNOC.➢ Meeting with customer for technical issues and resolution time line.➢ Alarm testing with FE.➢ Worked on OSS tools like CM editor, CM Operation manager, Citrix, OMS, Monitor etc.➢ KT to new Joiner for smooth productivity.➢ Monitoring BTS Quality Alarms from BSC & rectification to achieve better KPI.➢ Operation and maintenance of integrated sites.➢ Airtel all network issue resolves through OSS login➢ Parameter changes through CM tools/BTS Manager in NetAct.➢ CPRI addition configure remotely.➢Tools: - Citrix, NetAct, Web Element Manager, CM Operation Manager, Putty, RDP, NIAM

Lucknow, Uttar Pradesh, India

➢ Outage Troubleshooting and support to Field Team in case of critical outage scenarios in all technology. ➢ Tracking of Service Affecting alarms in all the technologies and their rectification as per the requirement (Specialization in correction of Synchronization Alarms: Sync definition/creation). ➢ Resolution of Operations related issues in case of Customer Complaints in case of all the technologies (2G/3G/4G/L900/L2100/L2300/TD-DC). ➢ SRAN Object Creation /Deletion & Troubleshooting during issues in creation & deletion at OSS ➢ Static Routes Implementation at OSS Switch for New Sites. ➢ Outage Restoration / follow-ups with BTSOL/PBN/OSS/PCN. ➢ 2G Creation of PAN India with DFCA & Golden parameters (LUMA & GPL). PAN India SCF Creation of all technology.➢ Hardware Fault Rate analysis. ➢ Tracking Hardware AT for Node B/E-Node B and SRAN converted sites as well as new sites. ➢ TRX Addition (Grow/De-grow). ➢ Migration Activity (Pop Migration, Site Migration, RNC Migration, MCBSC Rehoming) ➢ Troubleshooting for rectification in case of traffic dip in 2G/L900/L2100/L2300 Technology. ➢ New Software Upgradation Activity. ➢ Top Server Implementation. ➢ New SGW & MME IP implementation in network. ➢ Fault Analysis/Co-Ordination with BO & Nokia Care. ➢ Different types of reports handling & working with XML. ➢ New filter implementation for new OSS in UPE Circle & filter correction. ➢ Logical cabling correction, blockage, QIA Alarm handling. ➢ L900 & TD-DC Cell wise data preparation for monitoring of outages.➢ Weekly data preparation for L1 weekly review. ➢ TT & SR Creation & Closer. ➢ Small cell & PICO Cell restoration & rectification. ➢ Ericsson and Nokia BTS Alarm and Zero Traffic Rectification ➢ Customer Complaint Analysis, 2G/3G/4G KPI Analysis (Accessibility, Retainability, Mobility, Traffic and Capacity), Analysis of GTPU and S1 Alarms Fluctuation and their resolution via testing from Enode-B to SGW and MME.

Lucknow, Uttar Pradesh, India

➢ Monitoring alarms on the network elements and co-ordinate with the field team to resolve the issue within SLA.➢ Working on NOKIA alarm Monitoring system.➢ Monitoring and perform first level analysis.➢ Detect diagnose create ticket and resolve network operation issues. ➢ Proactively identify issues there by reducing network downtime.➢ Support the Management team by providing KPI Performance trend reports as per requirement.➢ Network planning and KPI analysis.➢ Basic network Integration validation and testing. ➢ 1st Level team support for OMC-R / NOC Network Monitoring. ➢ Checking configuration and timely rectification of BTS faults. ➢ Compiling TRX, TX, CF Blockage report and blockage report at daily basis. ➢ Forwarding the blockage report to ZTM’s and O&M head with the BSS remarks for the early resolution of the same.➢ Creating reports using NetAct tool.➢ Preparation & Analysis of Every Hour Reports Of 2G & 4G Down Sites➢ Working on Citrix Apps, Net act, NSN, BTS Site Manager of NOKIA for Network Management➢ Works for Blockage Removal in all BSCs for maintaining high KPI. ➢ Alarm management of Core network (2G/3G/4G).➢ Trouble ticket handling within SLA/OLA➢ Customer Issue handling➢ MOP preparation for the activities and new learnings➢ Understanding E2E customer requirement and works towards achieving 100% output with good quality.➢ Guiding team members to execute complex & critical configuration changes.➢ Undertaking technical and On-Job training for fellow team members as per requirement.➢ Tracking of issues related to tools and timely escalation as per pre-defined matrix➢ Monitoring Ericsson BSC’s and BTS’s via WINFOIL and CITRIX.➢ Acts under continuous support in Network domain for 24/7 operation.

Lucknow, Uttar Pradesh, India

➢ Monitoring alarms on the network elements and co-ordinate with the field team to resolve the issue within SLA.➢ Working on NOKIA alarm Monitoring system.➢ Monitoring and perform first level analysis.➢ Detect diagnose create ticket and resolve network operation issues. ➢ Proactively identify issues there by reducing network downtime.➢ Support the Management team by providing KPI Performance trend reports as per requirement.➢ Network planning and KPI analysis.➢ Basic network Integration validation and testing. ➢ 1st Level team support for OMC-R / NOC Network Monitoring. ➢ Checking configuration and timely rectification of BTS faults. ➢ Compiling TRX, TX, CF Blockage report and blockage report at daily basis. ➢ Forwarding the blockage report to ZTM’s and O&M head with the BSS remarks for the early resolution of the same.➢ Creating reports using NetAct tool.➢ Preparation & Analysis of Every Hour Reports Of 2G & 4G Down Sites➢ Working on Citrix Apps, Net act, NSN, BTS Site Manager of NOKIA for Network Management➢ Works for Blockage Removal in all BSCs for maintaining high KPI. ➢ Alarm management of Core network (2G/3G/4G).➢ Trouble ticket handling within SLA/OLA➢ Customer Issue handling➢ MOP preparation for the activities and new learnings➢ Understanding E2E customer requirement and works towards achieving 100% output with good quality.➢ Guiding team members to execute complex & critical configuration changes.➢ Undertaking technical and On-Job training for fellow team members as per requirement.➢ Tracking of issues related to tools and timely escalation as per pre-defined matrix➢ Monitoring Ericsson BSC’s and BTS’s via WINFOIL and CITRIX.➢ Acts under continuous support in Network domain for 24/7 operation.

Lucknow Area, India

➢ Responsible for BSC’s health checking Preventive Maintenance of sites.➢ Support to engineers for early fault rectification. ➢ Responsible for Customer Complaints and their rectification within SLA.➢ Monitoring BSC’s Alarm and Rectification.➢ Commissioning, Operation & Maintenance of NOKIA BTS (Ultra, Flexi, Node B and SRAN).➢ Maintenance of NEC (SDH), Huawei (SDH) & Metro hub (PDH) rings.➢ E1/PCM routing for New Sites.

Lucknow Area, India

➢ Responsible for BSC’s health checking Preventive Maintenance of sites.➢ Support to engineers for early fault rectification. ➢ Responsible for Customer Complaints and their rectification within SLA.➢ Monitoring BSC’s Alarm and Rectification.➢ Commissioning, Operation & Maintenance of NOKIA BTS (Ultra, Flexi, Node B and SRAN).➢ Maintenance of NEC (SDH), Huawei (SDH) & Metro hub (PDH) rings.➢ E1/PCM routing for New Sites.