Josh Hickey Email & Phone Number

United States

Atlanta, Georgia, United States

As a Technical Consultant at NCR Corporation, I specialized in leading comprehensive technical solution strategies to address client IT infrastructure needs. My collaborative efforts with internal teams were instrumental in developing and establishing business opportunities, contributing to significant increases in annual revenue. By engaging directly with technical stakeholders, I created end-to-end solutions tailored to meet client requirements, ensuring optimized business growth and customer satisfaction. My role involved promoting Managed Services through clear, actionable solution plans and communicating opportunity status internally to support business development.One of my key responsibilities was leading the onboarding processes for new clients, ensuring smooth transitions to NCR Managed Services. I developed and implemented tailored onboarding plans, conducted comprehensive training sessions and workshops, and consistently achieved high client satisfaction rates. My dedication to excellence in technical consulting and client onboarding resulted in notable improvements in system efficiency, customer retention, and a reduction in initial support tickets, driving continuous improvement and success in every project I undertook.

Fenton, Missouri, United States

At Retail Technology Group, I identified and resolved performance and hardware issues for over 30 different restaurant concepts, ensuring optimal system functionality and customer satisfaction. Leading a team of over 100 tier 1 and tier 2 technicians, I coordinated efforts to deliver the highest quality customer service. My role involved ensuring the proper installation of cables, operating systems, and software both remotely and on-site, maintaining accurate records of daily data communication transactions, and addressing any technical issues efficiently.Additionally, I developed comprehensive training documentation, implemented training schedules and procedures, and created testing materials to support future training needs. I provided after-hours support for clients, addressing standard technical support issues and project-related efforts as needed. By coordinating projects with on-site dispatch technicians, site managers, equipment handlers, and warehouse specialists, I successfully drove projects to completion promptly, contributing to improved operational efficiency and customer satisfaction.

Chesterfield, Missouri, United States

During my time at Best Buy, I provided exceptional customer service, ensuring that customers received the right products for their needs. I worked closely with customers to resolve any issues that arose with their products, installed software, and ran diagnostic programs to maintain both customer and company machines. Additionally, I fielded phone calls from suppliers and customers, efficiently addressing vendor and technical issues. My focus on delivering top-notch support and solutions contributed to a positive shopping experience and high customer satisfaction.