Effectively supports Event Sales Team in a variety of ways to reach period and annual budgets including management of inbound calls, emails, and walk-ins, assigning leads into rotation, and assisting with managing pre and post execution of events• Provides superior experiences and quality customer service for all guests by answering phones within three rings and ensuring Topgolf Service Standards are being upheld with a positive attitude and disseminating information efficiently and accurately• Qualifies and distributes all event sales leads to Account Consultants and Account Managers fairly and efficiently• Communicates daily and weekly with entire venue through multiple avenues on upcoming events as well as all special needs, updates, changes, and discrepancies including assisting Sales and Kitchen team on weekly BEO meetings• Diligently processes initial event deposits and final payments including tracking and updating Sales team and DOS• Assists DOS with budget tracking and forecasting along with balancing events to track and report additional revenue and Sales Team Commissions.• Creates and executes all Express and Internal events for the venue in Delphi including Event needs, Home Office Programs, Marketing programs, special requests, and other “Moments that Matter” events set with local community and/or guests.• Creates all event packets for following day events to include all pertinent information and event needs for Event Ambassadors and Event Managers and sets up all events through Waitlist Manager and Venus.• Assists with all special request from DOS, Sales Team, Operations, and Marketing. • Proactively identifies ways to improve office processes and elevate team excellence and efficiency including presenting Sales Team with Market Analysis of current and future conferences and/or large events in the area and networking events.

Responsible for: planning, organizing, managing, and coordinating various types of events. Crafted challenging, yet obtainable, goals and took responsibility for team coordination.Juggle multiple obligations simultaneously, thus creating the need to prioritize and carefully monitor time.

Oversaw all back-of-house administrative duties and store operations while attending to exemplary customer service. Hired a team to work directly under me. Delegated responsibilities according to individual strengths and created weekly schedules. Hired, trained and evaluated personnel and promoted or fired employees when appropriate. Conducted daily health observations for each individual animal.
 Followed strict protocol for cleanly environments and medical supplies while avoiding contamination among sick animals. Provided animal education to potential adopters. Administered shots and vaccines to all kinds of animals.

Worked with parents to develop and implement discipline programs to promote desirable child behavior. Supported the family with assistance in the care of children and daily household management. Helped effectively with language development and social manners .Created a stimulating, nurturing, and safe environment for the children*Certified in CPR and First Aid.

Promoted guest satisfaction for steady repeat businessEnsured customer satisfaction by remaining accessible and friendlyPromptly resolved any guest issues while maintaining a caring, positive attitude