Cara Hicks Email & Phone Number

Ontario, Canada

Maynooth/Bancroft, Ontario, Canada

Active Directory management including account journey, administration, and permissions.End-to-end office 365 management including Exchange, SharePoint, and OneDrive.Infrastructure management including File Share, Recovery and Authentication.Provided training as needed to senior leadership.Active member of IT communications team approving website and newsletter content.Managed four reports and help desk (via Managed Service Provider).Cross-departmental project management… Show more Active Directory management including account journey, administration, and permissions.End-to-end office 365 management including Exchange, SharePoint, and OneDrive.Infrastructure management including File Share, Recovery and Authentication.Provided training as needed to senior leadership.Active member of IT communications team approving website and newsletter content.Managed four reports and help desk (via Managed Service Provider).Cross-departmental project management for organizational initiatives including endpoint upgrades, transition to Office 365, custom business solutions and Managed Services.Key member of COVID-19 transitional team including initial remote work and then to a full virtual environment (retired headquarters). All systems transitioned to cloud services with endpoint and security measures put in place.Responsible for $1M IT budgetMentored newly hired employees on operating equipment and safety. Developed training manual to use for reference. Show less

Responsible for 20-30 end-to-end digital media projects per year. Finalized vendor contracts, negotiated schedules with vendors and presenters, proofed product, and released products on-schedule and on-budget. Represented $3-4 million annual income.Coached employees at all levels, including company CEO through day-to-day work and complex problems.Planned and led training events to assist roll out of new software: Office 365, Windows upgrades.Developed and maintained relationships… Show more Responsible for 20-30 end-to-end digital media projects per year. Finalized vendor contracts, negotiated schedules with vendors and presenters, proofed product, and released products on-schedule and on-budget. Represented $3-4 million annual income.Coached employees at all levels, including company CEO through day-to-day work and complex problems.Planned and led training events to assist roll out of new software: Office 365, Windows upgrades.Developed and maintained relationships with external vendors and suppliers.Negotiated contracts with vendors and suppliers to obtain best pricing and terms.Contributed to active IT communications plan, including website updates and weekly tips and tricks newsletter. Show less

Led extensive SWOT analysis projects with summarized Deep Dive reportsWorked with Marketing team to partner with companies to offer member discounts and benefits.Project managed several marketing campaigns that included major magazine ad campaign.Planned, monitored and analyzed project costs to meet financial goals.Conference planner in charge of administration and delivery of large conferences with 200 participants in various locations throughout North America.

Ottawa

Conference planner in charge of administration and delivery of 7 large conferences with 200 participants in various locations throughout North America.Collected and analyzed location data to ensure events were held in interesting but cost-effective locations that would expose travel agent guests to places they could sell to customers.Managed registration process and rooming lists for ~250 guests, speakers, dignitaries, and crew per event.

Bachelor'S Degree, Legal Studies, General

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