Luis Hidalgo Canifrú Email & Phone Number

Costa Rica

• Lead the recruiting team, optimizing hiring processes to meet business needs across multiple regions.• Manage global recruiting procedures, including onboarding, employee support, and ensuring compliance with company policies.• Collaborate with HR business partners, employee relations, and payroll teams to address employee inquiries and ensure seamless HR operations.• Oversee and improve employee support systems, identifying opportunities for process automation and system upgrades.• Act as the point of contact for HR system issues and work closely with IT for system improvements (Oracle HCM, and proprietary CRMs).• Track and report on key HR metrics, including time-to-hire, cost-per-hire, and employee satisfaction.• Led internal HR audits, ensuring HR processes and knowledge articles were documented, accessible, and optimized for global teams.

Rohrmoser

• Managed recruitment operations for multiple business units, ensuring high standards for candidate selection and onboarding.• Fostered communication across HR, IT, and other departments to ensure a smooth and efficient hiring process.• Supported HR teams with inquiries, resolving issues related to payroll, benefits, and general employee concerns.• Participated in international recruitment projects, facilitating talent acquisition across various TP sites in the region.• Delivered virtual and in-person job fairs and conducted ongoing recruitment training for junior staff.• Enhanced candidate experience through streamlined communication, accurate job descriptions, and timely follow-ups.

Lindora, Santa Ana.

Identifying, qualifying, evaluating and submitting candidates for the agent position that is a match for job openings that fall within the scope of Teleperformance’s client requirements.• Full process of candidates hiring from sourcing to hiring• Technical support profiles and customer service• Virtual and on-building talks related to hiring process and Company culture• Virtual and in-person Job Fairs

Lindora, Santa Ana.

• Top performer tech support rep.• Cross-skilled with all the LOBs of the department• Created new KB items• Provided support and coaching to other agents• QA calls used as good examples for trainees and shared with direct Client

San Pedro

Salida por cierre de operaciones de la empresa en Costa Rica.

Hatillo

Representante de servicio al cliente para cuentas bancarias.

Heredia

Soporte al cliente y aparatos moviles, analizar si el aparato tiene que reemplazarse.

La Uruca

Soporte tecnico a routers y diferentes dispositivos de redes inalambricas de la marca Netgear.Tambien ocupe estuve temporalmente como Backup Supervisor.

Especialización En Ciberseguridad

Lean Six Sigma - Yellow Belt, Lean Six Sigma - Yellow Belt, Actualmente En Estudio.

Actualmente cursando Lean Six Sigma - Yellow Belt

Técnico En Desarrollo De Software, Software Development

Completados 2 de 4 cuatrimestres.