Recruitment ● Managed the end-to-end recruitment process, including crafting compelling job postings and managing job advertisements on various platforms. ● Coordinated and conducted in-person and virtual interviews, evaluating candidates for technical skills, cultural fit, and alignment with organizational values.● Facilitated the onboarding process for new hires, preparing necessary documentation and ensuring a smooth transition into the organization.● Conducted orientation sessions to familiarize new employees with company policies, benefits, and organizational culture.Training and Development ● Collaborated with department heads to identify training needs and design tailored programs to address skill gaps.● Coordinated both external and internal training programs, collaborating with external trainers and internal subject matter experts to ensure the delivery of high-quality training sessions.● Coordinated team-building activities and events, fostering a positive and collaborative work environment. ● Handled the registration process for training programs, managing participant sign-ups and ensuring accurate attendance records.● Assisted in the application for HRDCorp grants, providing necessary documentation and information to maximize funding opportunities.● Assisted in the submission and processing of HRDCorp claims, ensuring compliance with HRDCorp guidelines and regulations.● Oversee the booking of hotel accommodations and flights for employees attending external training sessions or conferences to ensure cost-effectiveness and compliance with the organization's travel policies.● Organized training venues, including booking meeting rooms and ensuring necessary equipment and materials were available.

● Managed inbound calls and provided comprehensive information on EPF products, services, and procedures to address customer inquiries effectively.● Recorded and maintained detailed documentation of customer inquiries and actions taken on the organization's website, ensuring data accuracy and compliance with record-keeping standards.● Resolved customer issues promptly and effectively, maintaining a high level of customer satisfaction and contributing to a positive customer experience.● Conducted outbound calls to EPF members to provide information and assistance regarding Pengeluaran Khas● Assisted EPF members in understanding the eligibility criteria and procedures for Pengeluaran Khas, ensuring clarity and addressing any queries they may have.

● Recorded almost 500 applicants' job applications using Microsoft Access.● Assisted in managing office files and staff training using the organization's website.● Conducted 674 anti-corruption survey questionnaires at the business premises in the Sepang area.● Cooperated with the human resources staff in managing "Anugerah Perkhidmatan Cemerlang" event.