Hidayat Rusanda Email & Phone Number

Jakarta, Id

Area Dki Jakarta

• Managing all networks (Area Office & Griya) with approximately 59 networks• Monitoring day-to-day operations end to end process.• Supporting booking for all line of business• Project owner of several divisional projects• Monitoring control for New and Existing Project• Maintenance and to customer service issues in a timely manner• Creating effective Guideline, Approval Memo, Policies• Maintaining accurate records and documenting all admin finance team’s… Show more • Managing all networks (Area Office & Griya) with approximately 59 networks• Monitoring day-to-day operations end to end process.• Supporting booking for all line of business• Project owner of several divisional projects• Monitoring control for New and Existing Project• Maintenance and to customer service issues in a timely manner• Creating effective Guideline, Approval Memo, Policies• Maintaining accurate records and documenting all admin finance team’s network• Developing tools, system, and role for decreasing audit findings Show less

Area Dki Jakarta

Area Dki Jakarta

Operation Support Division - Service Quality Department• Managing three (3) sub. department: BAF Care, Service Monitoring, Customer Insight.• Monitoring day-to-day operations in BAF Care• Responding to customer service issues in a timely manner• Creating effective customer service procedures, policies, and standards

Bandung, Jawa Barat, Indonesia

• Manages direct reports to maximize productivity, efficiency, and the potential of branch staff, including hiring, directing job assignments, designing performance plans, assigning goals, monitoring performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies, and work rules.• Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.• Maintains… Show more • Manages direct reports to maximize productivity, efficiency, and the potential of branch staff, including hiring, directing job assignments, designing performance plans, assigning goals, monitoring performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies, and work rules.• Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.• Maintains appropriate staffing levels.• Completes orientation of new employees in overall branch procedures. Actively participates in cross-training personnel and ensures that the staff is kept abreast of all products and services, promotions, and other company initiatives. Conducts branch security training.• Ensures personnel are well trained in all phases of their respective jobs.• Directs hiring, employee development, branch performance management, and compensation review for branch staff.• Oversees the facilities and equipment of the branch office to ensure the branch is always presentable.• Develops and implements department budget; reviews monthly to analyze variances and ensure expenditures remain within limits. Show less

Area Dki Jakarta

• Hired process, training & development team in main and city expansion.• Supervised team leader to ensure the quality and accuracy, double check the report submitted to relevant departments, and give feedback according to SLA.• Prepare, review weekly target to ensure the accuracy target application weekly and monthly.• Responsible with teal leader and investigator to conduct a proper internal risk control process. • Successfully develop more than one hundred active part timer… Show more • Hired process, training & development team in main and city expansion.• Supervised team leader to ensure the quality and accuracy, double check the report submitted to relevant departments, and give feedback according to SLA.• Prepare, review weekly target to ensure the accuracy target application weekly and monthly.• Responsible with teal leader and investigator to conduct a proper internal risk control process. • Successfully develop more than one hundred active part timer agent of team and achieve avg 97% quality based upon the findings of quality team.• Contributed the sanction & risk recommendation for Fraud Finding when it necessary. Show less

Bandung, Jawa Barat, Indonesia

Bandung Area, West Java, Indonesia

Bandung, Jawa Barat, Indonesia

• Coordinate and discuss with the auditors in determining the parameters to be used for the audit process based on the data that has been collected. • To examine the audit to analyze data, define the parameters and sampling, preparing all phases and completeness of the audit process (such as paperwork, methods, tools, etc.)• Monitor and inspect the implementation of commitments by the branch / department concerned.• Monitor the implementation of the CSA (Control Self-Assessment)… Show more • Coordinate and discuss with the auditors in determining the parameters to be used for the audit process based on the data that has been collected. • To examine the audit to analyze data, define the parameters and sampling, preparing all phases and completeness of the audit process (such as paperwork, methods, tools, etc.)• Monitor and inspect the implementation of commitments by the branch / department concerned.• Monitor the implementation of the CSA (Control Self-Assessment), analyzing, and documenting the CSA are regularly sent by the branch.• Expenditures on the Accountable Document (when there is a request from a branch or head office, such as a receipt, checking, taxi vouchers, etc. Show less

Area Dki Jakarta

• Formulate, organize, and monitor interconnected projects. • Developing for internal regulation of sales, operation, risk, and collection • Decide on suitable strategies and objectives.• Leading and evaluating project managers and other staff.• Apply change, risk, and resource management.• Resolve projects with higher scope issues.• Prepare report for program general manager and directors.• Monitoring application in and prospect