At Rapid Labs, my role as Technical Support Lead is centered around pioneering lead generation for AI projects, encompassing Chatbots, Computer Vision, LLM, Automation and Recommendation Systems. My expertise in platforms like Upwork, Apollo, and Emailable facilitates a robust pipeline of opportunities, enhancing our technical footprint in the AI realm. My educational foundation from the University of Peshawar in Computer Science underpins my proficiency in tools such as Opsgenie and Web Chat. This, combined with my previous experience at Tribe Consulting and Onic Pakistan, shapes my commitment to excellence in customer service and my adeptness in navigating complex technical environments.