1. Facilitated accreditation surveys for healthcare facilities and services.2. Prepared comprehensive accreditation survey report and all relevant pre- and post-survey correspondences.3. Supported the development of standards for healthcare facilities and services and streamlined the organisation of training programmes.4. Prepared and ensure the validity of surveyor's appointment letter with its terms of reference and issued privileging certificate.5. Provided secretarial assistance in onboarding new surveyors as well as updating existing surveyors.6. Updated records and managed documentation for existing surveyors to maintain current and accurate information.7. Contributed in drafting the surveyor management plan.8. Developed and reviewed policies, procedures, work instructions, and accreditation programme manuals.9. Participated in relevant quality assurance programme (ISQua) and contributed to the Quality Improvement Management System (QE/5S).10. Planned and coordinated key meetings such as Accreditation Committee Meetings, standards development workshops and surveyor training sessions.11. Initiated on meeting agendas and recorded minutes to ensure accurate documentation and follow-up.12. Proposed and organised training programmes, including the identification of expert speakers.13. Evaluated training and workshop feedback and monitored compliance reports from surveyed hospitals to ensure continuous improvement.

1. Facilitated and managed exhibition events, including tradeshows, conferences, and meetings to promote organizational initiatives and engage with stakeholders.2. Designed and produced comprehensive marketing materials. 3. Negotiated partnership and sponsorship with external organisations. 4. Assisted in recruiting new members and developing/updating the membership database.5. Collaborated with external organizations to conduct training sessions, enhancing professional development opportunities.6. Regularly reviewed and updated website content. 7. Led employee teams in member registration during the AGM, including staff assignments and procedural oversight. 8. Contributed to the publication of the MSQH yearly bulletin, including participation in the editorial team.9. Managed clients' grievances and feedback, ensuring timely resolution and communication of outcomes.10. Prepared CEO’s speech for events and awards ceremonies. 11. Served as Master of Ceremony at MSQH training events.

1. Initiated and developed the MSQH yearly training planner, outliningcomprehensive training programs and schedules.2. Proposed annual training requirements for staff to ensure continuousprofessional development.3. Attended project and team meetings to provide input and coordinatetraining.4. Prepared minutes of meetings for staff, educational meetings, and externalmeetings.5. Scheduled and coordinated hospital accreditation training and surveys tosupport ongoing compliance.6. Assisted in obtaining Continuing Medical Education (CME) and ContinuingProfessional Development (CPD) points for relevant educational courses,workshops, seminars, and conferences.7.Managed department filing systems.8.Planned and managed training budgets to align with organizational needs.

1. Assisted with communications, logistics planning, and travel arrangements forsurveyors, including lodging and transportation.2. Maintained and updated records for surveyors, councilors, hospital surveys,and training summaries.3. Addressed client inquiries regarding accreditation arrangements and trainingprograms, providing clear and accurate information.