As a Senior IT Manager at Quick Heal Technologies Ltd, a leading Indian multinational cyber security software company, I provide comprehensive oversight for DevOps, cloud management, digital transformation and IT operations, Leading a diverse team across multiple areas, I drive strategic initiatives to align technology with business objectives and ensure seamless operations.𝑯𝒊𝒈𝒉𝒍𝒊𝒈𝒉𝒕𝒔:🚀 𝐃𝐞𝐯𝐎𝐩𝐬 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Spearheading DevOps initiatives, I have… Show more As a Senior IT Manager at Quick Heal Technologies Ltd, a leading Indian multinational cyber security software company, I provide comprehensive oversight for DevOps, cloud management, digital transformation and IT operations, Leading a diverse team across multiple areas, I drive strategic initiatives to align technology with business objectives and ensure seamless operations.𝑯𝒊𝒈𝒉𝒍𝒊𝒈𝒉𝒕𝒔:🚀 𝐃𝐞𝐯𝐎𝐩𝐬 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Spearheading DevOps initiatives, I have successfully implemented CI/CD automation, observability solutions, and hybrid cloud environments. These efforts have streamlined development and deployment processes, resulting in accelerated delivery, improved quality, and increased team collaboration.🌐 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Driving digital transformation efforts, I have implemented cutting-edge technologies and practices to optimize operations and enhance business agility. This includes cloud management, automation, and process improvements that have led to significant cost savings, improved scalability, and efficient resource utilization.🔒 𝐈𝐓 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: With a focus on operational excellence, I oversee IT operations and network infrastructure management. By implementing best practices and automation, I ensure reliable connectivity, high-performance networks, and seamless IT service delivery across multiple locations.💡 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: As a senior leader, I drive strategic IT initiatives that align technology with business goals. I foster collaboration across teams, optimize resources, and implement IT governance frameworks to ensure efficient and effective service delivery. My strategic mindset and forward-thinking approach enable me to anticipate future challenges and drive innovation within the organization. Show less

In the role of IT Manager (Global), I effectively oversaw various aspects of IT operations at a global level, including Data Centre Management, IT Security and Compliance, Budgeting, Network Management, and Business Applications such as ERP, database systems, and engineering software.𝑯𝒊𝒈𝒉𝒍𝒊𝒈𝒉𝒕𝒔:• Managed IT Operations, service delivery, and multi-location Datacentre Operations.• Implemented technology solutions and digitalization initiatives.• Revamped IT systems… Show more In the role of IT Manager (Global), I effectively oversaw various aspects of IT operations at a global level, including Data Centre Management, IT Security and Compliance, Budgeting, Network Management, and Business Applications such as ERP, database systems, and engineering software.𝑯𝒊𝒈𝒉𝒍𝒊𝒈𝒉𝒕𝒔:• Managed IT Operations, service delivery, and multi-location Datacentre Operations.• Implemented technology solutions and digitalization initiatives.• Revamped IT systems and applications for improved performance and reliability.• Conducted audits and ensured compliance with procedures and standards.• Oversaw capital and operational budgets.• Oversaw capital and operational budgets.• Collaborated with CIO and business stakeholders for daily IT management.𝑵𝒐𝒕𝒂𝒃𝒍𝒆 𝑨𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔:• Transformed Service Desk operations, increasing customer satisfaction from 65% to 94%.• Architected AWS Cloud infrastructure, achieving 20% cost savings.• Enhanced Wi-Fi networks nationwide and reduced LAN network costs.• Achieved 95% server virtualization rate, reducing operational costs.• Implemented Citrix virtualization solution, enabling BYOD and enhancing productivity.• Designed and implemented IT infrastructure for a greenfield MES Plant and ERP• Optimized WAN and LAN connectivity, improving network performance.• Initiated hardware refresh project, standardizing assets and upgrading technology.• Implemented enterprise backup solution, enhancing backup capabilities.• Deployed firewall architectures and VPN services, improving network security.• Consolidated multi-location datacentres, driving cost savings.• Managed IT procurement and negotiations, optimizing costs. Show less

Demonstrated progressive growth, advancing through multiple roles, beginning as Deputy IT Manager (since May 2007) and reaching the position of IT Manager (May 2017), highlighting consistent development and unwavering dedication during my tenure.𝑮𝒓𝒐𝒘𝒕𝒉 𝑷𝒂𝒕𝒉 / 𝑫𝒆𝒑𝒖𝒕𝒂𝒕𝒊𝒐𝒏:IT Manager Infrastructure : May 2015-2017Associate IT Manager : May 2013-2015Assistant IT Manager : May 2009-2013Deputy IT Manager : May 2007-2009

• Led Multi-Location FMS and AMC services, ensuring SLA compliance across multiple locations. Managed teams, implemented processes, and drove service improvement.• Maintained network systems, optimized LAN/WAN performance, and ensured continuous system availability. Handled technical escalations, vendor interactions, and asset inventory management.• Coordinated deployments, cultivated business relationships, and provided expert leadership in the role.