Hidemi Seto Email & Phone Number

Koto

[Responsibilities] 1. Process management related to receiving and shipping industrial storage battery systems 2. Quality improvement of industrial storage battery system, inspection of shipment, and after-sales service 3. After-sales service for home storage battery systems (1.5kw to 30kw) 4. Technical support, education, and training of distributors 5. Cooperate with the development department to improve quality 6. Industrial storage battery system remote inspection 【Achievement】 1. Manage the receiving and shipping process and complete the delivery on schedule 2. After-sales service support 3. Recall correspondence 4. Distributor support, coordination of repair visit dates with customers, parts preparation, payment processing operations 5. Parts inventory management 6. Coordination and information sharing with other departments, such as Development Department and Purchasing Department

Okayama Pre.

I run a house cleaning business, but the business fails

Kobe City

●MOBA JAPAN Co. Ltd (Head office: Kobe employee: 20 people) July 2016 – May 2017 Business Description: Sales of grader machines and maintenance of network equipment (automatic egg washing and sorting a machine that automatically cleans, cracks, color-codes, weighs, etc. eggs flowing from the poultry house) Place of work: Kobe [Details of duties] [Affiliation] Customer Service Department [Number of members] 12 people [Service Territory]: Nationwide [Title] Service manager [Job description]1. Creation and execution of a sales budget achievement plan for the engineering department.2. Create annual personal goals for subordinates and manage progress through regular personal interviews.3. Foreign workers from the Dutch head office to support staff at the time of machine delivery work instructions and assistance with daily living. (using English)4. Technical exchanges with the Dutch headquarters regarding equipment's electrical, mechanical, and software failures, customer failure response, and improvement measures are devised and implemented.5. Customer support at night6. Process management from machine delivery and installation to operation7. Engineer recruitment and education/training【Achievement】1. Machine installation and machine operation completed on schedule and within the delivery date.

Osaka City

●Pitney Bowes Japan Corporation (Head office: Tokyo ) October 1995 – March 2015 description: Sales and maintenance of postage meter and Network device, inserter machine Maintenance Number of employees: 200 Place of work: Osaka [Details of duties] [Affiliation] Customer Service Department [Number of members] 30 people [Service Territory}: West Japan [Title] Service manager [Job description]. Created a sales budget achievement plan for the engineering department and achieved sales for the 7th consecutive term (approximately 1.5 billion yen)2. Organizational management and organizational development (education, training), such as launching a new engineering department and call center3. Improve customer satisfactionAchieved average customer satisfaction of 95%. Improvement of dissatisfied parts, follow-up of unhappy customers.4. KPI (Productivity Management)Analyze individual weak equipment and conduct regular training. Shortened repair time as technical skills improved. Successfully reduced average overtime from 30 hours to 22 hours after three years.5. Differentiation from competitorsReview service prices and improve customer response time (response within 1 hour in Osaka city, in principle)6. To secure sales, activities to increase the rate of equipment maintenance contracts from 20% to 30%.7. Reduction of failure rate after product shipmentImprovement and review of the product shipping process. Reduced failure rate from 20% to 10%.8. Sales follow-upConducted product demonstrations and presentations in cooperation with the sales department.9. Agency technical training, support, and accompaniment[Main achievements]Achieved sales for seven consecutive terms. Achieved 95% customer satisfaction. Average overtime 30 hours→ Reduced to 22 hours. Reduced the failure rate after product shipment from 20% to 10%.

Osaka City

● Nix Dolf computer Co. Ltd (Head office: Tokyo) May 1990 – September 1995Business Description: Computer and software sales, Network device maintenance Employees: 100 people Place of work: Osaka [Affiliation] Customer Service Department [Number of members] 20 people [Title] Staff level [Job description]1. Troubleshooting, repair work at customer sites, and online repairs.2. Demonstration with delivery and sales3. Customer negotiation, agent management, technical training4. PBX failure handling【Achievement】Acquisition of knowledge and experience in dealing with customers and dealing with complaints

Osaka City

●Shinko electric Co. Ltd (Head office: Osaka) November 1987 – March 1990Business content: Quality control of electronic and electrical productsPlace of work: Kobe[Affiliation] Quality control [Title] Staff level [Job description]1. Using measuring instruments such as synchroscopes, testing of modems for bullet trains, and quality control work up to the shipment2. Quality control work for teleconverter telemeter system3. Visit the control device manufacturing factory for acceptance and shipment inspection.【Achievement】Acquisition of how to read circuit diagrams, use measuring instruments, etc.

Tokyo City

●Nippon Telecommunications Construction Co.Ltd April 1982 – March 1984 Head office: Tokyo employee: 3000 people Place of work: Tokyo[Job description]1. Telephone communication equipment construction work (connection of underground telephone communication cables such as optical fibers, relocation work)【Achievement】Acquisition of how to read circuit diagrams, use measuring instruments, etc.