Hideto Matsuu Email and Phone Number
Hideto Matsuu work email
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Hideto Matsuu personal email
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With a robust background in technical support, my role at AVEVA (formerly OSIsoft) centers on delivering top-tier assistance across the Asia-Pacific region. My expertise in the PI system and proficiency in VBA empower me to solve complex technical challenges, contributing to our reputation for service excellence. Our team's dedication has been pivotal in maintaining high customer satisfaction levels, a testament to our collective efforts and my commitment to mentoring colleagues.My approach is anchored in a proactive stance towards problem-solving and continuous learning, ensuring that we stay at the forefront of industry developments. This ethos has not only earned accolades but also underscores my dedication to evolving our service capabilities. As a Sr Technical Support Engineer, my objective remains to elevate our client experience through innovative solutions and knowledge sharing, reflecting AVEVA's commitment to exceptional support.
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Sr Technical Support EngineerAveva (Osisoft) ApacSingapore -
Sr Technical Support EngineerAveva (Osisoft) Apac Mar 2021 - PresentSingapore, Singapore• Continued role after AVEVA Group Limited's acquisition of OSIsoft Pte Ltd.• Provided phone and email support in English for customers globally (America, Australia, Indonesia, Indo, etc.)• Performed online installation tasks.• Transitioned from 24/7 monitoring support operations to current role.• Products: AVEVA PI Systems• Customer Industries: Oil, Chemical, Energy, etc. -
Technical Support EngineerOsisoft Mar 2013 - Mar 2021Singapore, Singapore• 24/7 monitoring support specialist.• Handled the highest number of cases worldwide annually.• Awarded the Technical Support Pacesetter Award in 2019.• Mentored colleagues and assisted with complex issues from 2017.• Conducted training for new employees in monitoring support duties. -
Sales And Customer Support RepresentativeGlobal Asia Investment Macau Ltd Mar 2012 - Jun 2012China• Provided Japanese-language phone and email support to property buyers.• Developed an automated system for customer management, invoice issuance, and email creation using VBA.• Created a system to automatically repost Facebook posts to other department's Facebook pages using RSS.• Improved operational efficiency through automation.• Project: Japan Village project in Ayutaya (Thailand)
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Technical Support EngineerOsisoft Aug 2009 - Mar 2012Singapore, Singapore• Provided email support in English.• Performed on-site installations of products for clients.• Managed 24/7 monitoring support.• Presented on SharePoint products at the 2010 and 2011 Asia User Conferences.• Presented on Vcampus services at the 2010 Japan User Conference.
Hideto Matsuu Skills
Hideto Matsuu Education Details
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Molecular Biology
Frequently Asked Questions about Hideto Matsuu
What company does Hideto Matsuu work for?
Hideto Matsuu works for Aveva (Osisoft) Apac
What is Hideto Matsuu's role at the current company?
Hideto Matsuu's current role is Sr Technical support engineer.
What is Hideto Matsuu's email address?
Hideto Matsuu's email address is ma****@****ail.com
What schools did Hideto Matsuu attend?
Hideto Matsuu attended Wakayama National College Of Technology.
What skills is Hideto Matsuu known for?
Hideto Matsuu has skills like Software Engineering.
Who are Hideto Matsuu's colleagues?
Hideto Matsuu's colleagues are Carlos Silveira, Merylatha Mariyani, Philippe Viricel, Laura Mirella Gomez, Cpp, Shrm-Cp, Fred Zhang, Yuliet Gomez, Khaled Shehata.
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