Hido Dai Email & Phone Number

Auckland, NZ

Auckland, New Zealand

Auckland, New Zealand

• Ensuring all aspects of operational and performance tracking / Resource Planing / management tools are in place or planned in detail prior to and during the readiness and implementation phase for a successful deployment
• Deliver consistent and successful implementations across each assigned site
• Complete an analysis of the data to highlight and detail areas where source systems are not providing data in the correct format or detail
• Define, analyse and then map all effective… Show more
• Define, analyse and then map all effective processes in detail in preparation for application of standards
• Creation of warehouse/location mapping where applicable to a sufficient level of detail ensuring future flexibility to enable effective maintenance whilst providing the platform for accurate standards to be built Show.

Auckland, New Zealand

• Deliver training across all NZ site on Warehouse Management System, Transport System, Warehouse Labor Management System and Warehouse Optimising System.
• Contribute to supporting UAT testing by conducting training, setting up users, test script (generic) and HPQC.
• Utilise suggested project management processes and methodologies, identify risks to the success of the project, Implement and manage the communications plan.
• Individual contributor to analyse and deliver Warehouse… Show more
• Individual contributor to analyse and deliver Warehouse Slotting Optimising Solution. Show less

Auckland, New Zealand

• Conduct inventory discrepancy investigations and perform the necessary stock reconciliations within the Warehouse Management System (WMS). Maintain, identify opportunity and improve the inventory activities.
• Drive regular schedule of Cycle Counts to ensure inventory accuracy. Managed Stock Level 4M units, 2500 Pallets.
• Support daily operation of inbound and outbound activities to achieve KPI targets.
• Employee of the month, July 2020
• Super User of Warehouse System… Show more
• Super User of Warehouse System “Manhattan 2017”

Auckland Queen Street, Auckland Airport, Botany Town Center, New Zealand

• Provided leadership, expertise and guidance / training to the Store Team to execute initiatives to the satisfaction of our Customers, improved store’s TruRating-NPS by inspiring and coaching in Autumn/Winter 2019.
• Built and drove a Customer-led culture through the execution of sales, service, by leading on the floor with the team, coaching and celebrating the wins.
• Identified new business opportunities of bulk purchases. Managed existing company accounts and develop excellent… Show more
• Identified new business opportunities of bulk purchases. Managed existing company accounts and develop excellent customer relationships.
• Prioritise daily tasks and meet seasonal changeover deadlines.
• Drive for result, monitored team performance against KPI’s, led the team and won the store conversion improvement regional award in Spring 2018.

Shanghai, China

• Supported the growth of Apple Retail's strategy across 36 stores in Greater China. Specialized in optimizing labor utilization and reducing cost.
• Prepared resource planning analysis reporting of stores in Greater China, cover 36 stores, over 5000 employees.
• Guided Store Leaders and Managers on how to utilize System, setup for efficiency, reporting and strategic planning, by on-site audit, meeting and conference calls.
• Translated the store strategy to all levels of understanding… Show more
• Translated the store strategy to all levels of understanding within the store. Drove key performance indicators within a region to enhance the customer experience. Led productive market meetings focusing on key.
• Maintaining excellent working relationships between store strategy team and internal stakeholders such as Scheduling Managers. Show less

Beijing, China

• Manager of Tier1 to Tier2 Technical Support, managed the overall the customer journey, supervised the quality and quantity of support delivered, handled escalated cases.
• Recruited, hired, retained, and trained a diverse and talented team.
• Trained and developed store employees in customer service, product knowledge, inventory control, and visual merchandising display.
• Led on the floor and supported the team in Sales, Service Repair and Personal Training.Supported and… Show more
• Led on the floor and supported the team in Sales, Service Repair and Personal Training.Supported and resolved customer requests and compliant to deliver exceptional customer experience and to protect the brand.
• In charge of scheduling 150-200 employees in the store for three years.

Beijing, China

• Coached and influenced healthy inventory management culture to achieved perfect accuracy and shrinkage. Physical inventory accuracy from 99.8% highest to 100%.
• Coordinated and participated the cycle count activities and Physical Inventory activities.
• Accurately completed quality control functions for products, to present the prefect condition for every customers
• Led cross stores inventory training and exchange program in 2011, trained up new employees to be experienced in… Show more
• Led cross stores inventory training and exchange program in 2011, trained up new employees to be experienced in inventory control.
• Delivered 17 sessions of two-weeks-training to new on-board or promoted Inventory Specialist across greater China in 2011 to 2012 Show less

Master Of Applied Computing, Awarded With Distinction, A-

Subjects: User Experience (A-), Software Development (A), Studio Project (A) and Advanced Database Management (A), Industry Project (A-).

Data Analyst With Python Track

Bachelor'S Degree, Computer Science And Technology

Activities and Societies: Operation Specialist of the Performing Art organisation of RUC. Operation of the Anime association.