Hien Do Email & Phone Number

Derrimut, Vic, Au

Australia

- Established and led a new team dedicated to optimizing the payment process, resulting in the creation of two new subscription tiers. This initiative notably elevated Monthly Recurring Revenue (MRR) by 8% and slashed the churn rate by 24%.- Collaborated closely with data analytics and product teams to craft a comprehensive roadmap for the new team. This involved resource allocation, timeline preparation, and initial budget proposals for all associated projects.- Partnered with senior… Show more - Established and led a new team dedicated to optimizing the payment process, resulting in the creation of two new subscription tiers. This initiative notably elevated Monthly Recurring Revenue (MRR) by 8% and slashed the churn rate by 24%.- Collaborated closely with data analytics and product teams to craft a comprehensive roadmap for the new team. This involved resource allocation, timeline preparation, and initial budget proposals for all associated projects.- Partnered with senior designers for user research and interviews, constructing solution trees and leveraging OKRs (Objectives and Key Results) to strategize, design, and execute projects effectively.- Conducted multiple hypothesis tests to ensure the solidity of project directions and plans, enhancing the assurance of successful outcomes.- Collaborated extensively with the technical team to orchestrate the vendor selection and integration process for payment systems and diverse SaaS products (including Salesforce and Chargbee), ensuring smooth cross-platform integration and optimal functionality. Show less

Australia

- Initiated and successfully executed the establishment of a groundbreaking B2B payment gateway in collaboration with Openpay and Lumi, significantly expanding our business clientele and catalyzing a 45% increase in bulk orders.- Restructured unorganized projects and tasks from previous teams into well-defined Epics using Jira, overseeing management and successful delivery of multiple projects across two engineering teams.- Integrated third-party fraud detection software, leading to an… Show more - Initiated and successfully executed the establishment of a groundbreaking B2B payment gateway in collaboration with Openpay and Lumi, significantly expanding our business clientele and catalyzing a 45% increase in bulk orders.- Restructured unorganized projects and tasks from previous teams into well-defined Epics using Jira, overseeing management and successful delivery of multiple projects across two engineering teams.- Integrated third-party fraud detection software, leading to an 87% increase in successful transactions while reducing monthly expenses.- Collaborated closely with PayPal to enable a seamless monthly/yearly auto-recharge process for subscription members across web, Android, and iOS apps.- Spearheaded transformation of internal business processes, enhancing project tracking and delivery efficiency across diverse business units and products within Kogan.- Led the design and execution of A/B experiments on subscription plans, resulting in a notable 53% increase in conversion rates and a substantial reduction of churn rates from 15% to 6.5%.- Introduced agile sprint processes and facilitated weekly story point estimation sessions, contributing significantly to project estimation and planning accuracy. Show less

Melbourne, Australia

- Leading the pre-project investigation and project scope definition process by assisting business areas in the articulation and assessment of their requirements.- Preparing reports, outlining findings and making recommendations to the Product OwnerWorking with Project Managers and areas of the Business to clearly define initiative objectives and deliverables.- Working with Project Managers and areas of the Business to clearly define benefit objectives and realisation mapping for… Show more - Leading the pre-project investigation and project scope definition process by assisting business areas in the articulation and assessment of their requirements.- Preparing reports, outlining findings and making recommendations to the Product OwnerWorking with Project Managers and areas of the Business to clearly define initiative objectives and deliverables.- Working with Project Managers and areas of the Business to clearly define benefit objectives and realisation mapping for the programme of work.- Assisting the business areas in the preparation of processes maps, product descriptions, product flows and test plans in line with business requirements.- Engaging with relevant stakeholders and user groups to ensure technical solutions meet business and user requirements.- Analysing and identifying the most appropriate solution based on business requirements.- Producing business cases to support investment decisions. Show less

Melbourne, Australia

Accounts Manager: Responsible for managing the accounts for clients and ensuring both requests and billing accounts wereaccurate. Additionally, I also assisted with solution design and implementations.• Relationship Management.• Cross-selling services.• Weekly reporting to management.

Vietnam

• Developed business client relationships, managed commercial accounts and met lending sales goals• Established and enhanced Bank's presence in the local market and developed strong community partnerships• Supervised and participated in the opening and maintenance of all savings and deposit services of retail customers• Ensured compliance with Banking rules, regulations & procedures • Processed customer request form after due diligence• Received customer inquiries via… Show more • Developed business client relationships, managed commercial accounts and met lending sales goals• Established and enhanced Bank's presence in the local market and developed strong community partnerships• Supervised and participated in the opening and maintenance of all savings and deposit services of retail customers• Ensured compliance with Banking rules, regulations & procedures • Processed customer request form after due diligence• Received customer inquiries via electronic / manual / telephone mediums. Researched and resolve the queries Show less

Master Of Information System, Information Technology, Hd

Bachelor'S Degree, International Business