Hien Kieu Email & Phone Number

Sugar Land, Texas, United States

• Support the operations department related to daily inventory while managing a team of sevenspecialist with cross functional team• Analyze and evaluate inventory performance data and sharing status to management andleadership team• Monitor all inventory in the inventory management system in SAP retail application• Partner with Technology & Merch Pro to ensure demo inventory is accurately updated meetingmultiple deadlines• Identify, report, and monitor transit reports and escalate to appropriate partners• Conduct regular audits and training resources to keep up to date with inventory resources• Perform other operational or administrative duties as assigned• Maintain and archive government-related paperwork• Report defects of system related errors and submitting tickets to development team for fixes• Escalate critical issues by priority levels to development team

Sugar Land, Texas, United States

• Inform all employees around store performance and communications• Address feedback, questions, and concerns• Recommend daily staffing and scheduling to align with changing customer and/or employeeneeds with traffic patterns• Perform operational needs of the store including opening/closing, cash management, visualstandards, loss prevention, and urgent maintenance• Leverage leaderboard to inform, recognize, and celebrate team’s impact on performance

Sugar Land, Texas, United States

• Receiving, picking, and staging customer orders• Process returns, outbound shipping, and manage inventory• Verify merchandise received against record of shipment• Inspects and reports discrepancies and any obvious defects• Accurately completes daily inventory counts and researches discrepancies• Enters orders, returns, and related data in the computer system• Answer inventory reporting queries• Stock and restock shelves – rotating items, returning merchandise to shelves• Use equipment to track, monitor and verify products for distribution

Sugar Land, Texas, United States

• Complete inventory receiving, counting, returning, and running tasks, in compliance with Retail Inventory Processes.• Communicate proactively with peers about the status of assigned inventory tasks.• Promote understanding and awareness of inventory performance among all store staff.• Use communication and training resource to keep up to date with inventory process changes.• Answer inventory reporting queries.• Align work to Apple's visual standards.• Manage appropriate paperwork and other duties as assigned by the leadership team.• Maintain and archive government-related paperwork, in countries where applicable.

Cypress, Texas, United States

• Responsible to receive and ship merchandise to/from store and to stock merchandise in the warehouse or on the sales floor• Remove merchandise and compare against packing list and purchase orders to comply with shipping and receiving protocols• Log, View, Track and research orders using Oracle Database • Apply security tag to product and moves it to sales floor or warehouse storage to prevent shrinkage• Package merchandise for shipment and completes bill of lading for transfers• Package merchandise for shipment to return to distribution centers• Accurately documents movement of merchandise and inventory control process• Provide and maintain store appearance and participate in inventory management • Maintain and build customer relationships• Lead and train new employees • Capable of resolving escalated issues and errors

Houston, Texas Area

• Proactively help resolve issues for customers and balance a number of customers in a busy environment• Contribute to a constructive work environment by consistently treating all workers and shoppers with respect• Maintain store expectations to improve customer shopping experience• Demonstrate a great degree of integrity and impose/maintain all company policies and communicate violations to the leadership team• Accomplish floor replenishment and transport as needed to guarantee client satisfaction and size availability• Deliver results to contribute to the store’s success

Houston, Texas Area

• Opening and closing of the facility• Provide training for new employees• Track inventory and stock items need for the bar and purchase orders with vendors• Made sure staff are properly performing tasks they are assigned provide great customer service• Most trusted employee in handling finances and location management• Check identification to ensure all age requirements for purchase of alcohol are met

Bachelor Of Business Administration - Bba, Management Information Systems, 2.5

Associates Of Science, Science