Hien Phan Email & Phone Number

Ho Chi Minh City, Vietnam

OCR-LLM System Development• Leveraged AI and Deep Learning: Utilized advancements in Large Language Models (LLM) and deep learning to develop an OCR-LLM system for extracting key information from document images, applicable to both formatted and unformatted documents.• Enhanced User Experience: Improved user experience by enabling autofill of necessary information when users upload images of required documents.• Operational Efficiency: Freed up approximately 190 in-house and outsourced personnel from the Operations team who were manually vetting uploaded documents for consistency and authenticity.• Comprehensive Support Features: Implemented image quality checks, document type verification, and anti-spoofing measures to ensure document integrity and reliability.Business Process Improvement and Automation• Process Optimization: Identified processes suitable for enhancement or automation, assessed the expected impact, designed and proposed effective solutions, and managed their implementation.• Reduction of Manual Work: Reduced manual tasks for Operations teams across all regions, enhancing overall efficiency and productivity.• Cost Reduction: Lowered costs by minimizing manual labor and streamlining business processes.

Quận 7, Ho Chi Minh City, Vietnam

Machine Learning Model Deployment• Collaborated with the Product and Business team to define requirements and specifications for Machine Learning models, focusing on fraud detection and financial services.• Managed end-to-end data processing workflows, encompassing large-scale data collection, cleansing, and analysis using Python, BigQuery, and Airflow.• Integrated Machine Learning models into live production environments, employing Kotlin, Python, Kafka, Google Cloud Pub/Sub, REST API, gRPC, Kubernetes, Argo CD, and Jenkin.• Built pipelines for continuously validating models using SQL, Airflow, and Google Looker Studio.Designed, conducted A/B tests, and analyzed the results for experiment insights.Dimensional Data Model Development• Designed and implemented efficient dimensional data models, significantly improving data accessibility and analysis capabilities for other teams.• Utilized SQL, integrating BigQuery and Airflow for automated data management.

Hanoi, Hanoi, Vietnam

• Underwent training in Machine Learning, Deep Learning, Computer Vision, and Natural Language Processing.• Applied theoretical concepts in practical projects, demonstrating proficiency in Python and developing a comprehensive understanding of Machine Learning and related fields.

Tân Bình, Ho Chi Minh City, Vietnam

• Contributed to the development of an Indoor Robot Management System utilizing TypeScript and AWS Services.• Engineered Docker-based solutions to facilitate robust robot-to-system communication and operational status updates.• Developed and implemented navigation algorithms for indoor robots, addressing challenges like elevator usage and navigating confined spaces

Ho Chi Minh City, Vietnam

• Analyzed data from acceleration and velocity sensors during simulated car crashes, contributing to automotive safety enhancements.• Calculated the optimal firing time for car airbags, employing precision analysis tools.• Fine-tuned project parameters to align with specific client requirements, ensuring high client satisfaction.