Hien Tran Email & Phone Number

Fort Worth, Tx, Us

New York, Ny, Us

Fort Worth, Tx, Us

Round Rock, Texas, Us

• Develop & implement digital strategies & frameworks to deliver on Global Operations’ (GO) digital transformation strategy & accelerate tool adoption and scaling in the supply chain• Lead the Digital Talent and Scaling agile team as scrum master, managing the backlog, team capacity, and removing obstacles to ensure success of deliverables• Guide vision and strategy of agile team workstreams while serving as Product Owner to maximize quality & value of products• Lead global cross-functional teams in the design and execution of processes related to digital transformation upskilling and talent management to enable workforce of the future capabilities• Collaborate closely with counterparts in HR, Talent Development, Data Analytics and Automation, and Global Operations organizations to drive digital talent upskilling, hiring, development, and retention initiatives and accelerate adoption and scaling of digital efforts• Collaborate with the Talent Development team on the digital learning plan curation, and mechanisms to measure course effectiveness and skills application

Round Rock, Texas, Us

• Lead Global Operations (GO) E2E recruiting efforts for North America• Serve as UR Champion for Global Operations and lead recruitment of university top talent• Develop & drive organization recruiting strategy aligned with Dell values, priorities and required skills• Serve as internal liaison to network and advocate for top talent candidates• Create fiscal year demand plan for available roles/ opportunities within GO to meet organization talent needs and objectives• Lead GO Business Advocates, Recruiting Leads and Campus PMs in execution of GO Recruiting Strategy• Collaborate closely with counterparts in HR, Talent Development, other Dell Business Units, and GO Executives/colleagues to drive recruitment, hiring, development, and retention activities • Create development plans for recruiting team members to achieve professional and personal goals • Manage team budget and priorities to ensure recruiting goals are achieved• Lead GO MLT Recruiting Team to identify top talent undergraduate and masters candidates • Achieved 200% attainment of recruiting goal; improving by 600% from previous year's performance of MLT program• Design and implement team structure to maximize efficiency & effectiveness of team to recruit top talent

Round Rock, Texas, Us

• Manage Tier 1 Supplier Diversity Program and influenced $3B in annual spend with diverse suppliers • Lead Global Operations Innovation Center of Excellence (COE) to foster and support a culture of innovation• Serve as the Small Business Liaison Officer (SBLO) for Dell Technologies • Team lead for data governance to enrich and automate supplier diversity data• Lead Digital Transformation efforts to drive continuous improvement initiatives and streamline current businesses processes• Collaborate with Global Ambassadors & Global Champions Program to grow Global Supplier Diversity Program

Round Rock, Texas, Us

• Lead TCU Recruiting Team to identify top talent undergraduate and masters candidates • Achieved 100% attainment of goal annually; over-attainment of goal by 200% 3/4 years• Grew program year-over-year, ending in 400% growth from beginning of program to end of tenure• Develop and drive recruiting team strategy with a goal to ensure Dell culture fit • Serve as internal liaison to network and advocate for TCU candidates• Create develop plans for recruiting team members to achieve professional and personal goals • Manage team budget and priorities to ensure recruiting goals are achieved

Round Rock, Texas, Us

The Global Supply Chain Development Program (SCDP) is a selection based top talent program for undergrad supply chain new hires. SCDP offers total supply chain and professional development, including three yearly rotations in high impact & responsibility roles in different departments, an extensive functional and professional development curriculum, built-in networking opportunities with executive leadership, personal leadership opportunities, and community service/team-building in a cohort environment.

Round Rock, Texas, Us

• Manage cost of dissatisfaction (COD) for logistics and work to reduce the overall missing, wrong, and damaged rate within Dell's logistics network.• Identify and implement quality improvement projects within logistics to drive cost savings and improve efficiency.• Produce and manage dynamic dashboards in PowerBI to drive insights and improve ease of access to logistics quality information through the Quality Analytics, & Insights, in Logistics Portal.• Successful escalation management / project management through aggressive actions and timelines

Round Rock, Texas, Us

•Manage learning & development category consisting of 1200 suppliers and $80M in annual spend for Dell •Develop annual sourcing plans, execute RFQ’s, and e-sourcing events in Ariba for Business Partners•Understand key cost drivers and develop should-cost models. •Drive activities to implement savings, contract terms, working capital benefits, rationalization of growing supplier base, and expand diverse supply base leading to $3M in cost avoidance and $300K in working capital.•Collaborate with suppliers to improve performance and innovate.•Benchmark procurement trends for Training Industry•Participate in transformational initiatives and strive to continually improve procurement processes and procedures.•Represent HR team as the supplier diversity champion•Participate and lead vendor management committee in the Talent Development Program meetings as the L&D SME

Round Rock, Texas, Us

• Managed the supply and demand backlog for Notebooks and Desktops sold in 16 U.S. retailers & through US Channel Distributors • Collaborated daily with our merge center, sales, demand/supply and logistics teams to ensure orders arrived to customers on time• Led cross functional process improvement projects to raise key performance metric to 97% goal.• Automated 75% of reports leading to improved efficiency and time savings weekly in execute work function• Created and reported E2E Channel scorecard providing leadership visibility to key performance indicators

Houston, Texas, Us

• Initiated the completion of an in-house Inventory Management System pivoted for use with material controls• Analyzed and determined the most effective and cost efficient way to conduct tubular inspections• Investigated and determined different ways to optimize used pumping unit motor inventory • Recognized need and created proposal for an improvement based team to share best practices to improve efficiency company-wide• Interacted with vendors on procurement of inventory for materials department

Bentonville, Arkansas, Us

• Implemented process improvement initiatives in order to increase efficiency and productivity in the inbound receiving department.• Implemented and executed lean six sigma initiatives in packing department by eliminating waste and redesigning work layout.• Mapped using Visio and analyzed processes in order to identify improvements and eliminate waste in the facility.• Gained management experience working with people from diverse groups improving communication skills.• Developed survey management tool gauging leadership abilities as it relates to corporate values and job performance.

Us

• Supported Media Coordinator in execution of various projects• Promoted event by creating original social media content to post on Facebook, Twitter, and Instagram • Interacted with golfers, sponsors, and spectators to ensure club standards were met and exceeded

High School

Bachelor Of Business Administration (B.B.A.), Supply Chain And Entrepreneurial Management