• Established a new store in Hamilton, achieving profitability within two years while expanding our team with new hires• Enhanced customer experience through fair exchanges on loans and purchases daily led to increased repeat business• Boosted revenues and customer engagement through meticulous product cleaning, restoration to like-new condition, and personalized communication with customers before showcasing items for sale

• Managed troubleshooting and administration of local area networks (LANs), wide area networks (WANs), computer workstations, internet connections, and peripheral equipment• Performed various operational tasks for maintaining the Microsoft Exchange and Active Directory• Provided helpdesk and technical support to end users in multiple locations• Managed troubleshooting, setup, and programming of internal telecommunication systems, including configuring Blackberry Enterprise Server and establishing cellular user connections• Streamlined costs and time through effective management, maintenance, and administration of security systems and procedures to meet VISA requirements, culminating in Visa Certification

• Determined the repair process by deciding whether to order aftermarket parts, replace, or repair the parts, resulting in savings for the customers• Prepared surfaces to be painted by removing old paint using electric or air sanders and applying auto body filler where needed, resulting in satisfied and repeat customers

• Designed and deployed websites associated with Torstar or its affiliates• Designed and deployed an Intranet solution for the corporation, enabling secure and streamlined access to information and projects across respective departments• Implemented updates and modifications as per requests from customers and affiliates of Torstar sites, aimed at enhancing article readability, optimizing link coherence, and rectifying errors beyond publishers' capabilities• Redesigned the Hamilton Spectator to enhance accessibility and navigation, thereby increasing customer satisfaction significantly