When I started my business, I wasn’t necessarily seeking an escape from traditional employment; instead, I focus on building partnerships.On one hand, I collaborate with clients because achieving something great together is far more rewarding. On the other hand, I partner with others to deliver the most valuable results possible.One of the core services of &Hiep is effectively conveying stories.Telling your story might seem simple, but many entrepreneurs find it challenging to clearly articulate why their business truly exists and what makes it unique. Why is that important? Because a strong story inspires and connects both customers and employees. Your 'why' is the foundation that sets you apart.I help entrepreneurs uncover and visualize their 'why.' Together, we create a concrete representation of your vision and goals, enabling you to share this story convincingly with both customers and employees. This doesn’t just make your services easier to sell but also creates a genuine connection with your audience.How does it work? Think of interactive workshops where we uncover your unique motivations. We then translate these into powerful visuals that make your story tangible and compelling. Whether it’s an inspiring presentation, an office poster, or a strategic roadmap, the end result ensures that everyone understands what your business stands for.A client once said:“You truly helped us sharpen our vision. Every important place should have a microphone... but that’s not all. Any organization striving for streamlined collaboration would greatly benefit from having you on board.”Are you ready to clarify your 'why,' bring it to life, and achieve your goals with greater conviction? Send me a message, and let’s explore how I can help you!

&Hiep provides visualisation services, also available for clients for business consultancy.

Business Analyst for a project to increase efficiency between Stores and suppliers.Product Owner (proxy) for Domino's Loyalty Program.

In mijn rol als Business Consultant bij OGD ict-diensten heb ik me voornamelijk intern gericht op product ownership voor diverse softwareteams. Dit omvatte functies in een AI-start-upteam en coaching van twee softwareontwikkelingsteams, waarbij ik het team ondersteunde bij de ontwikkeling en het onderhoud van meerdere applicaties voor verschillende klanten.

First and foremost, I consider it vital to be a trusted confidant, providing a space where everyone can come with questions or issues they may not feel comfortable discussing with their immediate colleagues and supervisors. This allows for not just a listening ear but also support for serious matters. As a confidant, I offer both solicited and unsolicited advice to the organization, primarily focused on preventing unwanted behavior.

I'm truly motivated by the personal and team growth I see around me. Sharing the knowledge and skills I've acquired is something I enjoy. At OGD, I engage as a trainer and facilitator, guiding through a spectrum of training experiences and development paths.

* Educating and implementing service development with a focus on the Design Thinking process.* Eliciting requirements from stakeholders to inform decision-making.* Mapping out value propositions for business case development.* Coaching teams/squads to foster collaboration and vision development.* Facilitating workshops both in-house and externally.Design Thinking has become integral to our professional lives. It offers a unique approach to solving existing business challenges and serves as a solid framework for incorporating innovation into business processes. I represent the organization's interests in a portion of the ongoing innovation projects within our innovation portfolio. Collaborating with innovation teams, we chart the intended added value. Due to the volatile and uncertain nature of innovations, this requires a practical and efficient approach. In my role, I have served as a Product Owner, Scrum Master, Workshop Facilitator, and Coach.

* Coaching teams through the Service Design process to ensure alignment and cohesiveness.* Providing soft skill support to facilitate team development and dynamics.* Specializing in Business Design to align product strategies with market needs.In our team, we assist clients across various market domains with specialized AI/ML applications. Instead of seeking customers for our solutions, we engage with existing clients to co-create innovative AI products. My role involves applying effective methodologies essential for the successful deployment of ML applications, as well as uniting diverse disciplines to enable the team to operate with the agility and focus of an independent startup.

* Translating customer inquiries into high-level designs. * Engaging in pre-sales processes. * Providing advice on ICT infrastructure, as well as conducting business and policy quick scans. * Analyzing Total Cost of Ownership (TCO). * Executing and supervising post-advisory outcomes (project management). As an Infrastructure Consultant, I translate backend ICT infrastructure and cloud service queries into technical solutions. This involves concretizing problems and matching ICT solutions in a way that delights every customer. My expertise lies in clarifying complex ICT issues, involving various specialists to develop tailored follow-up proposals. Once solutions are devised, I guide clients through the process towards the desired outcome, advising on technical ICT quick scans, Total Cost of Ownership analyses, and ICT policy issues.

Assignments involving everything about IT varying from help-desk services to hardware technical support to project lead. A selection of OGD clients I was assigned to: Univé - Project Management Office Bouwinvest - Project Support Gemeente Molenwaard - Project Support Ashland inc - Escalation ManagerTele2 - Consumer WebsiteRegiocollege Zaanstreek - team coordination IT MigrationsKPMG Meijburg & Co. - team coordination IT ServicedeskTNT ICT Mail Services - team coordination

Hoe zorg je ervoor dat een club slimme techneuten met de goede drive iets kan maken voor een eindgebruiker die niet weet dat ie dit nodig heeft?Met Service Mesh had het team een set skills en tools tot hun beschikking om met machine learning klanten te helpen met het verbeteren van hun bestaande dagelijkse processen.

Every quarter the IT road map is run by all the proper stakeholders in order to check if the current requirements are still met. The Enterprise Consultant provides guidance in different business issues which intersect with IT.

Binnen de rol van Enterprise Consultant vanuit OGD ict-diensten hield ik mij voornamelijk bezig met ict-infrastructuur en de gebruikerstevredenheid van de ict-werkplek.In de aanloop van de vernieuwing van de werkplek heb ik samen met de IT manager verschillende facetten onderzocht welke in nauw contact staan met de werkplek om uiteindelijk zorg te dragen voor een gedegen advies. Daarnaast fungeerde ik als vraagbaak tussen business en techniek voor kleinschalige ict-projecten.

Als ict-adviseur bood ik advies over onder andere de volgende onderwerpen:* technische kwaliteit van de ict infrastructuur;* effectiviteit van planning (diensten en projecten);* regie van diensten aan de verschillende scholen;* organisatie en uitvoering van de strategie.Met het advies had de MSA de juiste en voldoende informatie om vanuit ict perspectief beslissingen te nemen over hun toekomstplannen.

Acted as project lead on tax changes on the Consumer website.

Performed testing operations from frontend to backend for the Consumer website.

Project support for IT environment transition from Windows XP to Windows 7.

As part of an external team I was responsible for planning and coordinating a small team of tier 1 IT servicedesk agents.

UX and UI for a new version of their e-health portal.This health portal enables clients to track their health statistics and maintain contact with their health service providers.The platform was intended to give clients better insight to their health statistics and to provide them the right health service providers, tailored to their needs.

For DPI Animation House I acted as an advisor for their multi-touch solutions and created a mobile multi-touch device which is capable of generating a 60inch display capable of multi-touch interactions on a flat surface as part of my graduation project.The application developed together with the portable system aids architects and other stakeholders in the building process to enhance communication during building plan meetings.The end result of the project is discussed by a Dutch Tech magazine called Bright. Check the link for a the report (in Dutch): http://tinyurl.com/oshsgv

For Swedish based Natural User Interface AB (NUITEQ) I supported the company in realizing and delivering a 100 inch multi-touch table.My main tasks were focused on the hardware design and realization of the table.

On location in Shenzhen, China I was responsible for the design and development of an interactive experience concept for Shenzhen's newest high-tech club consisting of a 9 meter interactive bar surface and individual interactive standing tables.Based on my own work I did earlier:http://www.youtube.com/watch?v=c3rZ27wNHhU