💡 I am passionate about innovation, technology and continuous improvement, always looking to discuss new ideas that generate solutions and make a difference in people's lives, contributing to the sustainable growth of organizations.🎯 With more than 15 years of experience in areas such as customer service, operations, human resources, logistics, information technology and innovation projects, I have developed a versatile and facilitating profile, with strong expertise in agile methodologies. My work ranges from technical consultancy and problem solving to the reformulation and implementation of systems, always focusing on optimizing processes, improving the customer experience and increasing organizational efficiency. As the main technical point of contact, I facilitated communication between clients and internal teams, ensuring a clear understanding of requirements and expectations. My ability to adapt and strategic vision allow me to contribute at different organizational levels, constantly seeking new opportunities to apply my knowledge and expertise towards the success of projects. My ability to connect people and optimize operations allows me to deliver meaningful results for clients.⚙️ Main skills:✅ People management ✅ Project management ✅ Change management ✅ Implementation ✅ Customer success ✅ User experience ✅ Interpersonal relationships ✅ Organization ✅ Creativity ✅ Adaptability ✅ Data analysis🤖 Main technologies:👾 Salesforce 👾 Dynamics CRM 👾 Power BI 👾 SQL 👾 Golang 👾 Python 👾 GCP 👾 Azure 👾 Active Directory 👾 SAP ECC/HANA 🇺🇸 🇪🇸 I have autonomy in reading and writing in English and Spanish and I currently take daily conversation classes to improve my speaking in the languages.🎓 MBA in Strategic Administration, Postgraduate in Organizational Psychology, Graduate in Human Resources and Information Technology.📋 Green Belt, CPA-20, 5x Google Certified